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Desktop Support Specialist

2 months ago

Franklin Furnace, Ohio, United States NTT DATA Full time
Desktop Support/ Field Tech Specialist

We are seeking a skilled Desktop Support/ Field Tech Specialist to join our team in Franklin Furnace, Ohio. As a key member of our team, you will provide technical support for VIP users, ensuring a high level of customer satisfaction.

Key Responsibilities:
  • Provide onsite technical support for VIP users with a high level of customer service
  • Perform troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops, notebooks, printers, and tablets
  • Identify potential issues that could adversely impact end-user experience and take corrective action
  • Interact directly with clients and other internal and external sources to resolve issues
  • Ability to physically perform general office requirements (lifting 50lbs +)
Requirements:
  • 2+ years of desktop support experience
  • Must have Windows Operating System environment experience
  • Experience working within Ticketing Systems (is: ServiceNow or comparable)
  • A+ desktop or equivalent skill set is Highly recommended
  • Excellent customer/client service skills/ Active communicator
  • Verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution
  • Follow up with clients to ensure high satisfaction on issue resolution
  • Must be able to perform essential responsibilities with or without reasonable accommodations
  • Ability to multi-task in a dynamic, fast-paced environment
  • Strong analytical and problem-solving skills
  • Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues
  • Excellent hands-on troubleshooting skills
  • High School Diploma or equivalent is required; Undergraduate degree or some college coursework preferred
  • Travel including overnight domestic or international trips may be required

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Equal Opportunity Employer

NTT DATA is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.