Desktop Support Specialist

4 weeks ago


Franklin Furnace, Ohio, United States NTT DATA Full time
Job Summary:

We are seeking a skilled Desktop Support Specialist to provide onsite technical support for VIP users in Franklin Furnace, Ohio. The ideal candidate will have a strong background in Windows Operating System environments and experience working with Ticketing Systems.

Key Responsibilities:

Provide technical support for desktops, notebooks, printers, and tablets
Troubleshoot and resolve technical issues in a timely manner
Collaborate with clients and internal teams to resolve issues
Perform routine maintenance tasks, including system upgrades and repairs
Identify potential issues and take corrective action to prevent downtime

Requirements:

2+ years of desktop support experience
Windows Operating System environment experience
Experience working with Ticketing Systems (ServiceNow or comparable)

Preferred Qualifications:

A+ desktop or equivalent skill set
Excellent customer service skills and verbal communication skills
Ability to work collaboratively and independently
Strong analytical and problem-solving skills

About NTT DATA:

NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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