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IT Infrastructure Specialist
4 weeks ago
At GTN Technical Staffing and Consulting, we are seeking a highly skilled IT Infrastructure Specialist to join our team. The successful candidate will be responsible for managing the installation and maintenance of hardware and software, including personal workstations, printers, mobile devices, and infrastructure devices.
Key Responsibilities:
- Manage the installation and maintenance of hardware and software, including personal workstations, printers, mobile devices, and infrastructure devices.
- Test, plan, and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
- Perform troubleshooting, parts replacement, system upgrades, and basic deployments & repair on assets.
- Image devices, including desktops, laptops, and other devices as needed.
- Install, configure, troubleshoot infrastructure – server/network devices.
- Handle IT shipping/receiving and dispatch of devices to users.
- Track hardware inventory, handle any issues, and find resolutions for users.
- Handle tickets in ServiceNow in a timely manner.
- Assist in resolving technical escalations that arise during service delivery.
- Be highly adaptable and a self-starter.
- Work well with different types of management styles.
Requirements:
- Working knowledge of meeting SLA (Service Level Agreements)
- Working knowledge of ITSM tool, Service-Now is a plus
- Basic industry standard technical knowledge
- Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, desktop/laptop imaging, anti-virus, and inventory management tools.
- Excellent knowledge of computers (PC, Laptop, and Mac) and peripherals.
- Advanced working knowledge of configuring and trouble-shooting iOS and Android-based mobile devices.
- Outstanding communication skills to team and clients. Ability to motivate the team to adhere to IT best practice and deliver outstanding customer service.
