Personal Banker

5 days ago


Miami, United States PNC Financial Services Group Full time
Job Summary

PNC Financial Services Group is seeking a highly skilled and motivated Personal Banker - Relationship Builder to join our team. As a key member of our Retail Branch Banking Network, you will be responsible for strengthening customer relationships and identifying opportunities to improve their financial well-being.

Key Responsibilities
  • Customer Relationship Management: Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience to identify opportunities to improve their financial wellbeing.
  • Proactive Sales Conversations: Drive sales conversations through internal and outbound interactions with a defined sales process, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement.
  • Product Knowledge and Risk Management: Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively, managing risk through adherence to all policies and procedures.
  • Team Collaboration: Collaborate with ecosystem partners to grow customer's share of wallet, positioning PNC solutions to drive new revenue and customer loyalty.
Requirements
  • Education: High school diploma or equivalent required; related experience or product knowledge preferred.
  • Experience: 1+ years of related experience in customer-facing roles, preferably in the financial services industry.
  • Skills: Strong communication and interpersonal skills, ability to work in a team environment, and proficiency in sales and customer service principles.
What We Offer
  • Competitive Compensation and Benefits: PNC offers a comprehensive range of benefits, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
  • Opportunities for Growth and Development: PNC is committed to helping our employees grow and develop their careers, with opportunities for training, mentorship, and advancement.

PNC is an equal employment opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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