Hotel Service Ambassador

2 weeks ago


Olympia, Washington, United States BMI Hospitality Management Full time
Job Overview

At BMI Hospitality Management, we're seeking a highly skilled Guest Service Representative to join our team at the Hilton Garden Inn Olympia.

As a key member of our front desk team, you'll be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized support to our valued customers.

Key Responsibilities:

  • Manage guest arrivals and departures, ensuring a smooth and efficient check-in and check-out process
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Process financial transactions and maintain accurate records
  • Collaborate with other departments to ensure seamless guest experiences
  • Provide exceptional customer service, ensuring guest satisfaction and loyalty

Requirements:

  • Previous customer service experience, preferably in a hospitality setting
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Basic computer skills and knowledge of Microsoft Office

We offer a competitive salary, benefits package, and opportunities for growth and development. If you're passionate about delivering exceptional guest experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.


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