Front Desk Team Lead

3 weeks ago


Olympia, Washington, United States BMI Hospitality Management Full time
Job Summary

As a Front Desk Supervisor with BMI Hospitality Management, you will be responsible for providing exceptional guest service to all hotel guests. This includes greeting and checking guests into and out of the hotel, handling all guest requests and/or concerns in a professional and courteous manner, and managing guest accounts by posting charges and handling cash and credit card transactions with accuracy.

Key Responsibilities:

  • Provide training to front office staff as directed by Management
  • Assigns duties to Guest Service Representatives and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
  • Must be flexible in schedule: Positions could be mornings or nights, including weekends and Holidays
  • Answer phones

Requirements:

  • Must be able to stand for extended periods of time
  • Be outgoing and friendly
  • Must have some supervisory experience
  • Some customer service experience required, preferably in a hotel setting

Benefits:

  • Medical, dental, and vision offered after qualification period
  • Competitive performance bonuses - potential for up to $650 monthly
  • 401k with match offered after qualification period
  • Employee discounts at Hilton Hotels worldwide
  • Referral bonus program - $200/referred employee after 30 days of employment, some restrictions apply
  • Washington State Paid Sick Leave
  • Vacation time accrued based on hours worked
  • Overtime pay for holidays worked, 10 holidays per year
  • Free parking


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