Account Associate

4 weeks ago


Portage, Indiana, United States State Farm Insurance Full time
Job Summary: As an Account Associate at State Farm Insurance, you will play a crucial role in providing exceptional customer service and support. Your primary responsibilities will include assisting customers with their insurance needs, processing policy changes and updates, and handling incoming calls and emails regarding policy inquiries and claims. You will also collaborate with team members to resolve customer issues and ensure customer satisfaction. Additionally, you will maintain accurate and up-to-date customer records and provide professional and efficient service to meet or exceed performance goals and targets set by the company.

Key Responsibilities:
  • Assist customers with their insurance needs by providing accurate and timely information.
  • Process policy changes and updates in the system.
  • Handle incoming calls and emails from customers regarding policy inquiries and claims.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain accurate and up-to-date customer records.
  • Provide professional and efficient service to meet or exceed performance goals and targets set by the company.

Requirements: To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be proficient in using computer systems and software to process policy changes and updates.

About State Farm Insurance: State Farm Insurance is a leading provider of insurance services, offering a wide range of products and services to meet the needs of individuals and businesses. We are committed to providing exceptional customer service and support to our customers, and we are seeking a highly motivated and skilled individual to join our team as an Account Associate.

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