Store Operations Specialist

1 week ago

Portland, Oregon, United States Columbia MD Full time
POSITION OVERVIEW

The Store Operations Specialist plays a crucial role in ensuring the smooth functioning of retail activities. This role focuses on enhancing store performance and meeting sales objectives by delivering exceptional customer service and guiding a diverse team of associates within their designated responsibilities.

KEY RESPONSIBILITIES
  • Oversees the daily tasks of assigned associate-level staff; offers mentorship and training to team members to guarantee efficient operations and adherence to store protocols, thereby enriching the overall customer experience.
  • Delivers outstanding customer service through a comprehensive understanding of product features, advantages, and availability; interacts with customers to identify their needs and preferences regarding merchandise, aiding them in making informed purchase decisions. Upholds Columbia Sportswear Company's values to foster customer service excellence and teamwork.
  • Fosters a collaborative store culture; exemplifies high professional standards of conduct; embodies Columbia Sportswear Company values. Ensures associates receive training in Product Knowledge relevant to their specific areas.
  • Collaborates with the store leadership team on policies, procedures, and standards pertaining to the responsibilities of the assigned area.
  • Performs essential Key holder duties as required, which may include responsibilities related to opening and closing the store.
  • Maintains compliance with company standards and policies; ensures that team members adhere to procedures and quality benchmarks; actively works to resolve any issues or discrepancies.
ADDITIONAL DUTIES INCLUDE:
  • Salesfloor Management - Facilitates department and technology training for fellow associates. Executes register overrides and contributes to achieving store KPIs.
  • Recruitment and Training - Aids in the training, onboarding, and recognition of employees.
  • Operational Support - Assists with register overrides, manages checkout lines, and ensures efficient handling of return-to-stock items.
QUALIFICATIONS
  • No specific educational requirements (High School Diploma or GED preferred)
  • Up to 2 years of experience in a similar role or specialization
  • Strong verbal and written communication abilities
  • Knowledge primarily centered on customer service and fundamental store operations, along with proficiency in computer applications.
WORK ENVIRONMENT
  • Regularly operates in a dynamic environment that may involve physical activity (i.e., requires the ability to move frequently) and may include lifting items weighing up to 40 lbs.
  • Occasionally requires the ability to work in various settings.
  • Ability to effectively communicate with others.
  • Willingness to work a flexible retail schedule, which may vary seasonally and in response to business trends. All local, state, and federal regulations are followed when assessing availability.
This job description serves as a general outline of the position's scope and responsibilities within the company.

Columbia Sportswear is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Columbia Sportswear is committed to providing reasonable accommodations to individuals with disabilities.

At Columbia Sportswear Company, we are proud to offer our regular full-time employees a comprehensive benefits package that includes various services and products aimed at enhancing your life and work experience. Our benefits programs are designed to support overall employee well-being by aligning with key aspects of well-being: physical, social/emotional, financial, career, and community. Benefits include a 401k plan with a generous company match, medical, dental, vision, life insurance, disability coverage, flexible spending accounts, health savings accounts, and a range of voluntary benefits. Additionally, we provide free and confidential 24/7/365 counseling services. Our wellness benefits, employee discounts, and generous time-off policies further contribute to a supportive work environment.

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