Housekeeping Operations Director

3 weeks ago


Gurnee, Illinois, United States Great Wolf Lodge Full time
Director of Housekeeping Job Description

At Great Wolf Lodge, we are seeking a highly skilled and experienced Director of Housekeeping to lead our housekeeping team. As a key member of our resort's management team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction.

Key Responsibilities:
  • Develop and implement effective housekeeping strategies to maintain a clean and comfortable environment for our guests.
  • Manage and supervise a team of housekeeping staff, providing guidance and support to ensure excellent service delivery.
  • Oversee the daily operations of the housekeeping department, including scheduling, budgeting, and inventory management.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and respond to guest feedback and concerns, ensuring prompt resolution and excellent customer service.
Requirements:
  • Minimum 3 years of experience in a housekeeping management role.
  • Proven track record of success in leading high-performing teams and driving results.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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