Appliance Parts Sales Specialist
3 weeks ago
Job Description
Fox Appliance Parts is seeking a qualified professional to provide exceptional customer service, gain and share product knowledge, and deliver an efficient and positive customer experience. This candidate must be a team player with a positive attitude, sense of urgency, and high energy level, along with dependability, honesty, and integrity.
Our Company
Fox Appliance Parts operates locations throughout Georgia, Florida, and Alabama, specializing in OEM Appliance Parts and HVAC Parts and Supplies. We have built a reputation of integrity and professionalism throughout the industry.
Responsibilities:
- Assist in all aspects of the Branch operation, including Warehouse, Receiving/Shipping, Showroom, Routine Maintenance, Warranty, Counter Sales, and Inside Sales functions.
- Service in-store and telephone customers in a courteous and professional manner.
- Determine replacement parts required and provide technical information as needed.
- Use computer and catalog lookups to determine replacement part stock numbers and prices.
- Advise customers of substitutions or changes in the replacement part.
- Examine the condition of returned parts and their eligibility for exchange or refund.
- Maintain, monitor, clean, and stock inventory, merchandise displays, and work space.
- Accurately and efficiently enter sales orders into the computer system.
- Process end-of-day cash reporting and reconciliation.
- Manage shipments and delivery of goods and services.
- Establish and maintain relationships with individual and business customers and assist with problems they may encounter.
- Open and/or close the store at the scheduled hours.
- Fill in for the Branch Manager when they are absent.
Requirements:
- Must be able to lift 50 lbs., bend, stretch, stand for extended periods of time, reach, sit, and walk.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills with a strong customer-service focus.
- Above-average organizational skills.
- Ability to satisfy customer demand quickly and accurately.
- Ability to follow directions of immediate supervisor and management.
- Working knowledge of Appliance and HVAC.
We are an equal opportunity employer.
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