Guest Services Ambassador

4 weeks ago


Lakeland, Florida, United States Sandpiper Property Mgt Full time
Job Summary

The Guest Services Ambassador is the primary point of contact for guests, responsible for ensuring an exceptional experience through efficient and accurate front desk operations.

Key Responsibilities
  • Provide exceptional guest service by greeting guests warmly and addressing their needs promptly
  • Conduct daily inspections of studios and public spaces to maintain company and brand standards
  • Respond effectively to emergency situations and ensure the safety of guests and staff
  • Coordinate front desk operations, including check-ins, move-outs, and reservations
  • Maximize studio revenue by reviewing inventory daily and implementing sales strategies
  • Perform laundry duties, including sorting, washing, and folding company linen and terry
  • Stay on site for the entire shift and take a paid 30-minute meal break as available
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask effectively
  • Strong problem-solving and conflict resolution skills
  • Knowledge of hotel operations and revenue management principles
  • Ability to work independently and as part of a team

Sandpiper Property Management, LLC is an equal opportunity employer and complies with all applicable laws regarding non-discrimination in employment.



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