Guest Services Ambassador

2 weeks ago


Lakeland, Florida, United States Nothing Bundt Cakes Full time
Job Summary:

The Guest Service Representative at Nothing Bundt Cakes is responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and selling our delicious cakes. This role is the first point of contact for our guests and requires a strong commitment to guest satisfaction, excellence, and efficiency in the workplace.

Key Responsibilities:

  • Provide prompt and genuine service to guests, determining their interests and needs, and following the Sweet Steps of Service to create a superior guest experience.
  • Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complementary retail merchandise.
  • Suggest additional merchandise to complete unique celebrations, including balloons, candles, and cards.
  • Process guest orders efficiently and accurately using our point-of-sale system and invite guests to join our Email Club to benefit from special promotions and stay connected.
  • Uphold a clean and organized bakery presentation, including routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenish retail merchandise and cake display cases to ensure a strong visual presentation.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and company policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintain a consistent work attendance and punctuality record.

Core Values and Competencies:

  • Display a Servant's Heart by going above and beyond to support the team or guest, and being reliable, trustworthy, and responsive.
  • Exhibit a Spirit of a Champion by demonstrating pride in responsibilities, an intense drive, and a passion to succeed.
  • Build Genuine Connections by projecting warmth, enthusiasm, and optimism that attracts others, and building positive, productive relationships with all team members.

Requirements:

  • Must be 16 years of age or older.
  • Previous guest service experience at a bakery, restaurant, or retail store is a plus.

Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.



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