Guest Services Ambassador
2 weeks ago
The Guest Service Representative at Nothing Bundt Cakes is responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and selling our delicious cakes. This role is the first point of contact for our guests and requires a strong commitment to guest satisfaction, excellence, and efficiency in the workplace.
Key Responsibilities:
- Provide prompt and genuine service to guests, determining their interests and needs, and following the Sweet Steps of Service to create a superior guest experience.
- Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complementary retail merchandise.
- Suggest additional merchandise to complete unique celebrations, including balloons, candles, and cards.
- Process guest orders efficiently and accurately using our point-of-sale system and invite guests to join our Email Club to benefit from special promotions and stay connected.
- Uphold a clean and organized bakery presentation, including routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
- Replenish retail merchandise and cake display cases to ensure a strong visual presentation.
- Assist the Crafter in preparing cake decorations and packaging supplies as needed.
- Comply with all health and safety guidelines and company policies and procedures, including strict adherence to dress code and personal hygiene.
- Maintain a consistent work attendance and punctuality record.
Core Values and Competencies:
- Display a Servant's Heart by going above and beyond to support the team or guest, and being reliable, trustworthy, and responsive.
- Exhibit a Spirit of a Champion by demonstrating pride in responsibilities, an intense drive, and a passion to succeed.
- Build Genuine Connections by projecting warmth, enthusiasm, and optimism that attracts others, and building positive, productive relationships with all team members.
Requirements:
- Must be 16 years of age or older.
- Previous guest service experience at a bakery, restaurant, or retail store is a plus.
Availability:
Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.
-
Guest Services Ambassador
2 weeks ago
Lakeland, Florida, United States Sandpiper Property Mgt Full timeJob SummaryThe Guest Services Ambassador is the primary point of contact for guests, responsible for ensuring an exceptional experience through efficient and accurate front desk operations.Key ResponsibilitiesProvide exceptional guest service by greeting guests warmly and addressing their needs promptlyConduct daily inspections of studios and public spaces...
-
Guest Services Ambassador
6 days ago
Lakeland, Florida, United States Nothing Bundt Cakes Full timeGuest Service Representative Job DescriptionThe Nothing Bundt Cakes Guest Service Representative is responsible for creating a warm and welcoming environment for our guests. This role requires a strong commitment to guest satisfaction, as well as excellence and efficiency in the workplace.Key Responsibilities:Prompt and Friendly Service: Greet guests with...
-
Guest Services Ambassador
4 weeks ago
Lakeland, Florida, United States Nothing Bundt Cakes Full timeJob Summary:The Guest Service Representative at Nothing Bundt Cakes is responsible for creating a warm and welcoming environment for our guests. This role involves offering creative solutions for unique celebratory occasions and selling our delicious cakes. As the first point of brand contact in our bakery, the Guest Service Representative plays an essential...
-
Customer Service Cashier
2 months ago
Lakeland, Florida, United States Guest Services Full timeCompensation: 13.00 USD Hourly Position Overview: The Cashier plays a vital role in managing monetary transactions with customers while ensuring exceptional service standards are upheld consistently. Key Responsibilities: Efficiently identify products and accurately calculate bills using cash registers or other pricing tools.Provide accurate receipts,...
-
Catering Service Associate
2 weeks ago
Lakeland, Florida, United States Guest Services Full timeJob SummaryThe Catering Attendant plays a vital role in ensuring the success of catered events by providing exceptional service, maintaining a clean and organized environment, and anticipating the needs of clients.Key ResponsibilitiesGreet clients in a professional and courteous manner, ensuring a positive first impression.Monitor and maintain the...
-
Daytime Guest Services Ambassador
3 weeks ago
Lakeland, Florida, United States Nothing Bundt Cakes Full timeJob SummaryWe are seeking a highly skilled and enthusiastic Guest Services Representative to join our team at Nothing Bundt Cakes. As a key member of our daytime team, you will be responsible for providing exceptional customer service to our guests, both in person and over the phone.Key ResponsibilitiesDeliver outstanding customer service to guests, ensuring...
-
Customer Service Representative
6 days ago
Lakeland, Florida, United States Guest Services Full timeCompensation Amount: 13.00 USD HourlyJob Summary:The Customer Service Representative is responsible for providing exceptional customer service while maintaining a high level of accuracy in handling cash transactions.Key Responsibilities:Process customer transactions efficiently and accurately using a cash register.Provide excellent customer service by...
-
Hospitality Ambassador
1 week ago
Lakeland, Florida, United States Troon Golf Full timeKey Responsibilities:As a Hospitality Ambassador at The Club at Eaglebrooke, you will be responsible for creating a warm and welcoming atmosphere for our guests. This includes greeting each guest with a smile and friendly greeting, escorting them to their assigned table, and ensuring that their dining experience is exceptional.Key Performance Indicators:...
-
Daytime Guest Services Ambassador
3 days ago
Lakeland, Florida, United States Nothing Bundt Cakes Full timeJob Summary:To deliver exceptional customer experiences for Nothing Bundt Cakes guests, both in-person and over the phone, in a warm and welcoming environment. This role involves providing creative solutions, performing side work duties, and maintaining a clean and organized retail area.Key Responsibilities:Abide by all NBC policies and proceduresUphold...
-
Barista - Hospitality Specialist
6 days ago
Lakeland, Florida, United States Guest Services Full timeJob Summary: We are seeking a skilled Barista to join our team at Guest Services. As a Barista, you will be responsible for brewing coffee, tea, and other specialty drinks while providing excellent customer care.Key Responsibilities:Greet guests in a polite, positive manner and take beverage orders.Identify items and corresponding costs, and accurately...
-
Lead Baker
4 weeks ago
Lakeland, Florida, United States Guest Services Full timeJob SummaryGuest Services is seeking a skilled Lead Baker to join our team at Florida Southern. As a key member of our hospitality management team, you will be responsible for leading our bakery operations and ensuring the highest quality of food and service to our guests.ResponsibilitiesLead and manage the bakery team to achieve exceptional food quality and...
-
Lead Baker
4 weeks ago
Lakeland, Florida, United States Guest Services Full timeJob SummaryGuest Services, a leading hospitality management company, seeks a skilled Lead Baker to join our team in Florida. As a key member of our culinary team, you will be responsible for overseeing bakery operations, ensuring high-quality products, and providing exceptional customer service.Job DescriptionKey Responsibilities:Manage daily bakery...
-
Cashier - Steak N Shake
2 weeks ago
Lakeland, Florida, United States Guest Services Full timeJob SummaryThe Cashier is a key member of our team, responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests. As a Cashier, you will be the face of our brand, handling customer transactions, answering questions, and providing information on our products and promotions.Key ResponsibilitiesProcess customer...
-
Lead Baker
2 weeks ago
Lakeland, Florida, United States Guest Services Full timeJob Summary:Guest Services, a leading hospitality management company, seeks a skilled Baker to join our team in Florida Southern. As a key member of our culinary team, you will be responsible for preparing high-quality baked goods and pastries for our clients.Key Responsibilities:Prepare and bake a variety of breads, cakes, and pastries for our...
-
Cashier - Steak N Shake
4 weeks ago
Lakeland, Florida, United States Guest Services Full timeJob SummaryThe Cashier is a key member of our team, responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.Essential FunctionsProcess transactions accurately and efficiently using our point-of-sale system.Provide clear and concise information to customers regarding menu items, promotions, and...
-
Cashier - Florida Southern Cafeteria
1 month ago
Lakeland, Florida, United States Guest Services Full timeJob SummaryThe Cashier is a key member of our team, responsible for providing exceptional customer service and ensuring a seamless payment experience for our guests.Essential FunctionsProcess transactions accurately and efficiently using our cash register system.Provide clear and concise information to customers regarding menu items, promotions, and...
-
General Utility
4 weeks ago
Lakeland, Florida, United States Guest Services Full timeJob Summary: We are seeking a highly skilled and detail-oriented individual to join our team as a Dishwasher - Cleaning and Sanitation Specialist. As a key member of our kitchen staff, you will be responsible for maintaining the highest standards of cleanliness and sanitation in our facilities.Key Responsibilities:Wash and sanitize all dishes, utensils, and...
-
Customer Experience Ambassador
6 days ago
Lakeland, Florida, United States Nothing Bundt Cakes Full timeCustomer Experience AmbassadorThe Nothing Bundt Cakes Customer Experience Ambassador is responsible for creating a warm and welcoming environment for our guests. This role requires a strong commitment to guest satisfaction, as well as excellence and efficiency in the workplace.Key Responsibilities:Promptly greet guests with genuine warmth and helpful...
-
Sales and Cash Handling Specialist
2 months ago
Lakeland, Florida, United States Guest Services Full timeCompensation: 13.00 USD Hourly Position Overview: The Customer Service Associate is tasked with managing monetary transactions with patrons while ensuring exceptional customer service is upheld at all times. Key Responsibilities: Accurately identify products and their prices, swiftly calculating bills using a cash register or similar equipment.Process...
-
Dishwasher
4 weeks ago
Lakeland, Florida, United States Guest Services Full timeJob SummaryThe General Utility is a vital role within our organization, responsible for maintaining the cleanliness and sanitation of our facilities. As a General Utility, you will be the backbone of our kitchen and dining areas, ensuring that all dishes, glasses, utensils, and equipment are properly cleaned and sanitized.Key ResponsibilitiesWash and...