Call Center Representative Alternative
4 days ago
Are you a detail-oriented and customer-focused individual looking for a challenging role in a dynamic environment?
We are seeking a Patient Service Coordinator to join our team at West Point Optical LLC. As a Patient Service Coordinator, you will be responsible for providing exceptional customer service to our patients while also handling various administrative tasks.
Key Responsibilities:
- Answer incoming calls from customers to take orders, answer inquiries, and handle complaints.
- Schedule appointments and notify patients when orders are ready for pick-up.
- Manage and resolve patient complaints in a professional and timely manner.
- Provide patients with eye healthcare information and confirm their insurance eligibility.
Requirements:
- A high school diploma or equivalent is required.
- Proficient in relevant computer applications and call center telephony and technology.
- Excellent verbal and written communication skills, as well as listening skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
Estimated Salary: $40,000 - $60,000 per year (based on location and experience)
This is a full-time position that offers a competitive salary and benefits package. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply.
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