Call Center Representative Alternative

4 days ago


Marietta, Georgia, United States West Point Optical LLC Full time
Job Title: Patient Service Coordinator

Are you a detail-oriented and customer-focused individual looking for a challenging role in a dynamic environment?

We are seeking a Patient Service Coordinator to join our team at West Point Optical LLC. As a Patient Service Coordinator, you will be responsible for providing exceptional customer service to our patients while also handling various administrative tasks.

Key Responsibilities:
  • Answer incoming calls from customers to take orders, answer inquiries, and handle complaints.
  • Schedule appointments and notify patients when orders are ready for pick-up.
  • Manage and resolve patient complaints in a professional and timely manner.
  • Provide patients with eye healthcare information and confirm their insurance eligibility.

Requirements:
  • A high school diploma or equivalent is required.
  • Proficient in relevant computer applications and call center telephony and technology.
  • Excellent verbal and written communication skills, as well as listening skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

Estimated Salary: $40,000 - $60,000 per year (based on location and experience)

This is a full-time position that offers a competitive salary and benefits package. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply.

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