Maintenance Service Representative

8 hours ago


Marietta, Georgia, United States Insight Facilities Management Inc. Full time
About the Role

This position will involve handling inbound/outbound calls for clients and service providers, dispatching jobs, obtaining approvals, answering account questions, and resolving issues via phone and email.

Responsibilities
  • Operate call center equipment and peripheral devices efficiently.
  • Respond promptly and accurately to incoming calls.
  • Maintain effective communication with colleagues and supervisors regarding account-related issues.
  • Dispatch jobs in a timely manner.
  • Foster trust-based relationships with clients and service providers.
  • Provide orientation and training as needed for new service providers.
  • Sources new service providers.
  • Follow up with service providers for ETAs and job details.
  • Takes accurate job notes.
Qualifications
  • High School Diploma or Equivalent.
  • Intermediate PC skills including Microsoft Office Excel, Word, and Outlook.
  • Call Center or Customer Service experience preferred.
  • Self-motivated with high energy and enthusiasm.
  • Attention to detail with ability to multitask.
  • Ability to handle high inbound and outbound call volume.
  • Excellent customer service skills and strong team player.
  • Ability to communicate effectively verbally and in writing in English.
  • Time management and regular attendance are essential.


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