Property Management Specialist
3 days ago
D.R. Horton, Inc., a leading homebuilder in the United States, is seeking a highly skilled Service Manager-PM to join our team. As a Service Manager-PM, you will be responsible for maintaining our Build-To-Rent communities and delivering exceptional customer satisfaction.
Key Responsibilities- Evaluate resident repair issues to determine if they are warrantable items
- Process and complete written or electronic work orders and/or verbal requests from residents for home repairs
- Perform necessary repairs to homes, including carpentry work, drywall, texture repair, and painting
- Schedule and manage subcontractors to make designated warranty and make ready/turn repairs
- Certify warranty work is completed within contractor obligations
- Follow up with homeowners to ensure concerns are addressed in a timely and professional manner and satisfaction of work is met
- Solicit online reviews to increase profit of company
- Process charge-back documentation and invoices
- Maintain an essential and necessary inventory of parts and supplies needed to perform customary work
- Register and track warranty status for all applicable items
- Complete construction and acceptance walks on ready homes to ensure the highest quality standards are met, using checklists to document items to rectify and sign-off on acceptance as management representative
- Field emergency service calls when on call during nights and weekends
- Manage the move-out turn process, including the physical move-out and exchange of keys, identifying repairs, turn cost estimates, and vendor selection
- Conduct move in and out orientation process including condition of home and arranges for any work to be done as identified during move in inspection
- Maintain the grounds, common areas, and amenities, including picking up trash and debris, pressure-washing, performing general cleaning, and painting curbs and signage
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Effectively communicate with various support teams to ensure quality documentation, reporting, and community performance
- Ability to be on-call for emergency services after hours
- Ability to travel overnight
Supervises 2 or more employees
Qualifications- High school diploma or general education degree (GED)
- Five to seven years related experience, including carpentry work, drywall, texture repair, and painting
- Must have a vehicle capable of carrying supplies, valid driver's license, personal supply of general tools, and be willing to drive among designated communities in daytime and nighttime
- Ability to work independently and be productive without supervision
- Ability to utilize DHI Residential warranty applications on a smart phone, tablet, or laptop
- Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DHI Residential warranty applications
- Proficiency with MS Office and email
- Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance, and stoop, crouch, or crawl; walk up and down stairs; walk on unlevel terrain; use hands to fingers to handle or feel; reach with hands and arms; talk and hear
- Ability to lift and/or move up to 50 pounds
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