Customer Service Ambassador
7 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at IR Management LLC. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities- Guest Service
- Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
- Ensure accurate and efficient check-in and check-out processes, handling all necessary paperwork and documentation.
- Assist guests with luggage and other requests, maintaining a high level of professionalism and courtesy.
- Confidentiality and Security
- Handle confidential guest information with the utmost care and discretion, maintaining the highest level of integrity and security.
- Ensure proper credit card and key control policies are followed, preventing any unauthorized access or transactions.
- Administrative Tasks
- Process check-ins, check-outs, and room assignments, maintaining accurate records and reports.
- Manage cash and credit transactions, maintaining a high level of accuracy and attention to detail.
- Team Collaboration
- Work closely with other team members to ensure seamless communication and coordination, maintaining a positive and supportive work environment.
- Participate in training and meetings, staying up-to-date on company policies and procedures.
- Experience
- One or more years of experience in a similar position or equivalent, preferably in the hospitality industry.
- Skills and Qualifications
- Positive, friendly, and enthusiastic mindset, with an excellent record of customer service.
- Ability to communicate effectively with guests, colleagues, and management, maintaining a high level of professionalism and courtesy.
- Strong problem-solving skills, with accuracy in quickly handling emergency situations and providing solutions.
- Ability to work days, nights, weekends, and holidays, with flexibility to adapt to changing business needs.
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