Customer Service Ambassador

7 days ago


Haverhill, Massachusetts, United States IR Management LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at IR Management LLC. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Service
    • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
    • Ensure accurate and efficient check-in and check-out processes, handling all necessary paperwork and documentation.
    • Assist guests with luggage and other requests, maintaining a high level of professionalism and courtesy.
  • Confidentiality and Security
    • Handle confidential guest information with the utmost care and discretion, maintaining the highest level of integrity and security.
    • Ensure proper credit card and key control policies are followed, preventing any unauthorized access or transactions.
  • Administrative Tasks
    • Process check-ins, check-outs, and room assignments, maintaining accurate records and reports.
    • Manage cash and credit transactions, maintaining a high level of accuracy and attention to detail.
  • Team Collaboration
    • Work closely with other team members to ensure seamless communication and coordination, maintaining a positive and supportive work environment.
    • Participate in training and meetings, staying up-to-date on company policies and procedures.
Requirements
  • Experience
    • One or more years of experience in a similar position or equivalent, preferably in the hospitality industry.
  • Skills and Qualifications
    • Positive, friendly, and enthusiastic mindset, with an excellent record of customer service.
    • Ability to communicate effectively with guests, colleagues, and management, maintaining a high level of professionalism and courtesy.
    • Strong problem-solving skills, with accuracy in quickly handling emergency situations and providing solutions.
    • Ability to work days, nights, weekends, and holidays, with flexibility to adapt to changing business needs.


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