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Customer Service Specialist
2 months ago
The Krause Auto Group has proudly served the community for over three decades, attributing our success to our unwavering commitment to both customer and employee satisfaction.
We provide exceptional opportunities for advancement within our diverse portfolio, which includes 12 prestigious brands (such as BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across multiple states.
What We Offer:
- Comprehensive Medical, Dental, and Vision Insurance
- 401k Retirement Plan
- Paid Time Off for Vacations
- Holiday Celebrations and Team Events
- Employee Recognition Programs
Key Responsibilities:
- Respond to customer inquiries via phone, internet, and live chat, ensuring timely follow-up on sales appointments.
- Provide initial product information and guide customers to the relevant dealership resources.
- Present financing options tailored to customer needs.
- Follow up with leads who are not yet ready to schedule an appointment or who may have missed their appointments.
- Engage in team and process improvement sessions, fostering positive relationships with colleagues, sales teams, and management.
- Utilize a CRM tracking system on a daily basis.
Qualifications:
- Previous experience in a customer service role is required.
- A collaborative team player with a positive attitude and a desire for continuous improvement.
- Demonstrates a courteous and prompt demeanor.
- Possesses a strong work ethic and a positive personality.
- Proficient computer skills are essential.
- A valid driver's license is required.
We are proud to be an equal opportunity employer, committed to maintaining a workplace free from discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.
