Customer Service Representative

4 weeks ago

Irvine, California, United States Mechanics Bank Full time
Job Summary:

We are seeking a skilled Customer Service Representative to join our team at Mechanics Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, electronic, and chat.

Key Responsibilities:
  • Support customers and prospects through phone, electronic, and chat channels to market financial products and services.
  • May be required to support other sales channels with opening of new accounts or assist callers with obtaining services through the appropriate banking departments.
  • Utilize chat library and other tools to communicate with customers in accordance with bank compliance and other processes.
  • Provide telephone support for customers requiring assistance with both traditional and electronic banking products.
  • Maintain a solid understanding of the products and services being offered.
  • Use judgment and reasoning skills to solve customer service problems within designated authority to handle chats or calls at point of contact.
  • Collect information about service problems or customer complaints and escalate customer disputes to the appropriate manager for resolution if necessary.
  • Complete research and resolve documentation errors or discrepancies.
  • Forward more complex problems to management, as required.
Requirements:
  • High School diploma or equivalent required.
  • Bilingual (Spanish) candidates preferred but not required.
  • Minimum of 1 year experience as a call center representative with referral and service functions experience in a bank or financial institution.
  • Minimum typing speed of 50 wpm.
  • Possess excellent human relations and communications skills.
  • Possess friendly demeanor, can-do attitude, and willingness to help at all times.
  • Use questioning and listening skills that support effective telephone communication.
  • Identify and use voice skills to enhance telephone presentation.
  • Effectively cope with angry or upset customers and apply appropriate actions to effectively control a telephone call.
  • Able to cope with pressure resulting from meeting required productivity levels and deadlines.
  • Able to protect and maintain confidential information.
  • Professional in appearance and in verbal communication.
  • Demonstrate teamwork in facilitating workflow.
Pay Range: $21-25 hourly. Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.

Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.

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