Sales Administrator
20 hours ago
Job Summary: We are seeking a highly motivated and organized Inside Sales Administrator to join our team at Aib International. The successful candidate will be responsible for managing client inquiries, making outbound calls, and providing exceptional customer service.
Key Responsibilities:
- Manage client inquiries and follow up process
- Make outbound calls to potential clients
- Receive inbound calls from potential clients
- Assist with ensuring new clients complete required documentation
- Create quotes for current and potential clients
- Respond to customer inquiries quickly and efficiently
- Answer phone calls, participate in virtual calls, and emails in a professional manner
- Build rapport with customers
- Collect customer information for future follow-ups
- Upsell services and make product/service recommendations
Essential Skills and Qualifications:
- Good interpersonal and customer skills
- Ability to empathize, maintain professionalism, and display patience and politeness under pressure
- People-oriented and experienced in rapport building
- Ability to sell and promote
- Conscientious, flexible, and 'can-do' working style
- Confidence to deal with difficult situations
- Ability to work in a fast-paced environment that requires multitasking
- Ability to work as part of a team and contribute to team development
- Ability to work with minimal supervision
- Ability to work with confidential information and discretion
Additional Requirements:
- Deliver customer service in line with best practices
- Ensure compliance to relevant policies
- Clear communication and active listening
- Ability to process information well
- Working knowledge of Microsoft programs
- Excellent time management skills
Qualifications:
- Education: Associates degree or equivalent
- Experience: Minimum 4 years' experience in a professional environment or equivalent education
Work Environment:
Aib International is an equal opportunities employer and welcomes applications from all qualified candidates. We offer a dynamic and supportive work environment with opportunities for growth and development.
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