Healthcare Patient Liaison

2 weeks ago

Bar Harbor, Maine, United States RICBT Full time
Patient Services Coordinator

At RICBT, we prioritize mental wellness and unwavering support for our team members.

RICBT understands that our practice's strength lies in our remarkable staff. We empower our clinicians to cultivate a successful and fulfilling caseload while fostering a culture rooted in innovation, professionalism, and a healthy work/life balance. We are currently seeking a Patient Services Coordinator (Full-Time) to enhance our operations.

The Intake Team serves as the core of our practice. The responsibilities outlined below enable us to onboard new patients, oversee current patient care, enhance clinician productivity and satisfaction, drive revenue cycle management success, and effectively communicate with patients, families, and referral sources.

Schedule: Monday - Friday, 9:00 am - 5:00 pm

Compensation: The hourly wage for this role is $24.00, influenced by various factors such as education, experience, and certifications.

Qualifications:
  • Bachelor's degree (mandatory)
  • Warm, articulate, detail-oriented individual
  • Proficient with technology
  • Eager to learn and develop in the role
Preferred Skills & Experience:
  • Handle incoming calls
  • Manage patient interactions at the reception area
  • Coordinate patient appointments
  • Act as dedicated administrative support for multiple clinicians
  • Dedicated admins oversee clinician schedules, new patient intake, and assist with administrative tasks such as phone inquiries, paperwork, and follow-ups on lab work or medical records.
  • Oversee processes related to record requests
Benefits:
  • Health, Dental, and Vision insurance
  • Life insurance coverage
  • 401(k) plan with company matching
  • Paid time off (PTO)
  • Employee Assistance Program (EAP)
About RICBT

RICBT is a truly multidisciplinary mental health, psychotherapy, and coaching practice specializing in evidence-based cognitive behavioral methods. We are dedicated to assisting individuals in overcoming a variety of emotional challenges, such as anxiety and depression, while helping them excel in their roles as students, partners, parents, or professionals. Our team comprises over sixty psychologists, psychotherapists, and psychiatrists across multiple locations, serving a broad geographic area. Our dual objectives at RICBT are to exceed patient expectations and to maintain a work culture that is relaxed, cohesive, educational, and conducive to professional development.

RICBT proudly belongs to the Refresh Mental Health network, which provides exceptional operational support, infrastructure, and resources, allowing clinicians to focus on delivering outstanding care to clients. This partnership enhances our resources while preserving our local identity and leadership.

Refresh Mental Health is an Equal Opportunity Employer committed to fostering a diverse workplace. We welcome applicants from all backgrounds, including those from LGBTQIA+ communities, various ethnic groups, individuals with disabilities, foreign-born residents, and veterans. All qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also dedicated to complying with all fair employment practices regarding citizenship and immigration status.

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