Part-Time Leasing Consultant

4 weeks ago

Blacksburg, Virginia, United States University Partners Full time
Job Description

Job Purpose:

As a Leasing Consultant, you will be responsible for marketing the community to prospective residents, handling day-to-day issues with current residents, and coordinating lease renewals. This role is crucial in determining the community's success in a competitive marketplace.

Key Responsibilities:

  • Provide exceptional service to residents, prospects, and visitors.
  • Effectively lease apartments to meet occupancy goals.
  • Ensure compliance with Fair Housing Standards.
  • Conduct outside marketing activities under the direction of the Assistant Manager and Community Manager.
  • Review applications, verify credit and income information, and conduct background checks.
  • Complete lease paperwork and files, including lease agreements and addendums.
  • Ensure the condition of leased apartments prior to move-in.
  • Follow up with residents throughout their lease terms and promote annual renewal campaigns.
  • Manage lease renewals and complete necessary documents.

Daily/Weekly Responsibilities:

  • Perform daily opening and closing procedures, including a marketing inspection.
  • Answer phone calls, emails, and voicemails.
  • Inspect signage, including bootlegs, banners, balloons, and brochures.
  • Maintain the leasing office and clubroom appearance.
  • Prepare refreshments and notify the Community Manager when supplies are needed.
  • Coordinate the leasing process, including showing apartments and reviewing applications.
  • Maintain guest cards and leasing notebooks.
  • Follow up with leads and ensure complete notes on follow-up communication.
  • Enter prospect information into Entrata and follow up with applicants for incomplete information.
  • Forward completed lease files to the Assistant Community Manager for review and approval.
  • Work with the Maintenance Team to enter work orders into Entrata and provide follow-up calls if work cannot be completed within 24 hours.
  • Complete renewal effort tasks as necessary.

Monthly/On-Going Responsibilities:

  • Archive inactive leads and ensure Leads and Applicants in Entrata are up to date.
  • Conduct outside marketing activities under the direction of the Assistant Manager and Community Manager.
  • Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
  • Stay up to date with competitor rental rates, features, and specials to effectively overcome objections.

TURN Responsibilities:

  • Assist the Assistant Community Manager with roommate matching processes and communication.
  • Communicate with the Assistant Manager and Maintenance Supervisor regarding resident requests or issues during the Turn process.
  • Coordinate the Move-In process with new residents, including completing lease packets and distributing gate codes, parking decals, and utility hook-up verification.

Qualifications:

  • Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
  • Excellent customer service, sales, and negotiation skills.
  • Good communication and listening skills.
  • Able to speak effectively before groups of customers or employees.
  • Able to read and understand lease documents.
  • Able to be an effective team player and interact well with others.
  • Organized and detail-oriented.
  • Patient, even-tempered, and works well under pressure.
  • Able to read and interpret documents, write routine reports, and add, subtract, multiply, and divide in all units of measure.
  • Able to apply common sense understanding to carry out instructions.
  • Effective time management skills.
  • Able to maintain confidentiality.
  • Able to follow directions from a supervisor.
  • Able to understand and follow posted work rules and procedures.
  • Able to accept constructive criticism.
  • Able to work weekends or overtime as job requires.

Education and Experience Requirements:

  • Bachelor's Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Other and/or Preferred Education/Experience:

  • Knowledgeable in Microsoft Word and Excel.
  • Knowledge in Entrata preferred.

Certificates, Licenses, Registrations:

  • None

Job Performance and Success Factor Requirements:

Cooperation, Influence, Teamwork & Business Relationships – 25%

Decision Making/Initiative – 25%

Job Knowledge and/or Job Specific Skills – 25%

Professional/Technical/Communication Skills – 25%

Working Environment and Physical Demands:

Check (□) one or more of the following that best describes the environment and types of exposures of the job:

X Office environment X Outdoors environment

_ Mechanical facility X Changing weather conditions

_ Toxic or caustic chemicals _ Odors or fumes

_ Electrical current _ Loud machine/Equipment noise

_Above ground level _ Confining spaces

Physical Demands:

Over 2/3 Time

Between 1/3 and 2/3

Under 1/3

Walking X

Sitting X

Standing X

Climb or balance X

Lifting under 10 lbs. X

Lifting over 10 lbs. X

Reach with hands & arms X

Stoop, kneel, crouch or crawl X

Talk or hear X

Travel Outside the area X

Supervisory Responsibility:

No

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