Service Desk Support Specialist
4 weeks ago
About the Role:
We are seeking a highly skilled Service Desk Analyst to join our team at Stefanini Group. As a Service Desk Analyst, you will be responsible for providing top-notch technical support to our clients, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities:
- Provide exceptional customer service via phone, email, or other communication channels.
- Troubleshoot and resolve technical issues in a timely and professional manner.
- Collaborate with engineering teams and product owners to resolve complex issues.
- Maintain accurate and detailed ticket notes, ensuring effective documentation and knowledgebase content.
- Analyze current practices to identify areas for improvement and suggest strategic solutions.
Requirements:
- Minimum 2 years of experience in technical support in an enterprise environment.
- Solid technical knowledge, troubleshooting skills, and support experience with Zoom, Microsoft Windows, and other relevant technologies.
- Good understanding of English and excellent communication skills.
- Strong customer service skills and focus on ownership throughout the resolution process.
About Stefanini Group:
Stefanini Group is a global provider of offshore, onshore, and nearshore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises worldwide.
We are a CMM Level 5, IT consulting company with a global presence, serving over 400 clients across various markets, including financial services, manufacturing, telecommunications, and more.
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