Service Desk Support Specialist

4 weeks ago


Blacksburg, Virginia, United States Stefanini Group Full time

About the Role:

We are seeking a highly skilled Service Desk Analyst to join our team at Stefanini Group. As a Service Desk Analyst, you will be responsible for providing top-notch technical support to our clients, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, or other communication channels.
  • Troubleshoot and resolve technical issues in a timely and professional manner.
  • Collaborate with engineering teams and product owners to resolve complex issues.
  • Maintain accurate and detailed ticket notes, ensuring effective documentation and knowledgebase content.
  • Analyze current practices to identify areas for improvement and suggest strategic solutions.

Requirements:

  • Minimum 2 years of experience in technical support in an enterprise environment.
  • Solid technical knowledge, troubleshooting skills, and support experience with Zoom, Microsoft Windows, and other relevant technologies.
  • Good understanding of English and excellent communication skills.
  • Strong customer service skills and focus on ownership throughout the resolution process.

About Stefanini Group:

Stefanini Group is a global provider of offshore, onshore, and nearshore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises worldwide.

We are a CMM Level 5, IT consulting company with a global presence, serving over 400 clients across various markets, including financial services, manufacturing, telecommunications, and more.


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