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Client Service Representative

2 months ago

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Job Overview

Position Title: Customer Team Member

Company: Eximius Associates

About Eximius Associates: Eximius Associates is a premier organization recognized for orchestrating upscale corporate gatherings, tailored private events, and leading industry conferences. As we broaden our reach, we remain dedicated to providing exceptional customer support and cultivating a positive, engaging atmosphere.

Role Summary: In the capacity of a Customer Team Member at Eximius Associates, you will be instrumental in ensuring that our clientele receives outstanding service and enjoys a memorable interaction with our brand. The ideal candidate will possess a friendly demeanor, a proactive approach, and a commitment to fulfilling customer requirements while surpassing their expectations.

Key Duties:

  • Welcome and interact with customers in a courteous and professional manner, ensuring a hospitable environment.
  • Assist customers with inquiries regarding products, offer knowledgeable guidance, and navigate them through our services.
  • Efficiently manage customer transactions, including payment processing and handling returns or exchanges.
  • Collaborate with colleagues to facilitate a seamless customer journey.
  • Maintain a tidy, organized, and inviting store atmosphere, ensuring that displays are well-stocked and visually appealing.
  • Respond swiftly to customer inquiries and address any issues or concerns with professionalism and care.
  • Support promotional initiatives and events to enhance customer engagement and brand loyalty.
  • Stay updated on our products, services, and promotions to provide customers with accurate and timely information.
  • Contribute to achieving team sales objectives and delivering an exceptional customer experience.
  • Comply with all company policies, procedures, and health and safety regulations to ensure a secure environment for customers and staff.

Qualifications:

  • Prior experience in customer service, retail, or a related field is preferred.
  • Excellent communication and interpersonal abilities.
  • Capability to thrive in a fast-paced environment and manage multiple responsibilities.
  • A positive outlook with a passion for assisting customers and delivering outstanding service.
  • Basic proficiency in computer usage and point-of-sale systems.
  • High school diploma or equivalent; additional qualifications in customer service or retail are advantageous.

Benefits:

  • Competitive hourly wage along with a benefits package.
  • Opportunity to work within a dynamic and supportive team environment.
  • Career growth and advancement opportunities.
  • A vibrant and inclusive workplace culture.

Application Process: If you are a customer-centric individual with a dedication to providing excellent service, we encourage you to submit your CV and a cover letter detailing your relevant experience and suitability for this role.

Eximius Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.