Medical Front Desk Professional
7 days ago
We are seeking a highly skilled Medical Front Desk Receptionist to join our team at New York Health. As a key member of our multidisciplinary healthcare team, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.
About the Role
- Float to all required locations as needed to ensure seamless patient care.
- Perform daily opening and closing procedures to maintain a clean and organized workspace.
- Greet patients and visitors warmly and professionally, making them feel welcome in our facilities.
- Assist in comforting patients and maintaining a comfortable reception area.
- Answer telephones, respond to inquiries, resolve issues, and schedule patient appointments efficiently.
- Collect co-pays and balance the total finances of the office on a daily basis.
- Assist patients with completing necessary forms and documentation.
- Build and maintain accurate patient records using our practice's electronic medical record (EMR) system.
- Collaborate with nurses to monitor and respond to incoming messages from Care Team inboxes.
- Monitor daily visit lists to ensure all patients requiring appointments are scheduled accordingly.
- Protect patient confidentiality by adhering to HIPAA guidelines.
Requirements
- High School diploma or equivalent required; Bachelor's Degree preferred.
- Excellent oral and written communication skills to interact effectively with patients and colleagues.
- Ability to work within a team concept and accept direction as needed.
- Proficiency in typing and computer skills is an asset.
- Strong customer service skills to deliver exceptional patient care.
- Previous experience is an asset, but not mandatory.
- Spanish speaking is preferred but not required.
What We Offer
- Salary starting at $25 per hour, based on experience and education.
- Comprehensive benefits package including health insurance, dental, vision, life insurance, short-term and long-term disability, 401(k) plan, generous PTO time, and eight paid holidays (including two floating days).
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