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Healthcare Customer Service Representative

2 months ago

Odessa, Texas, United States Texas Tech Univ Health Sciences Ctr Full time
Position Overview

This role is pivotal in facilitating the efficient operation of patient interactions within the clinic. The individual will act as the primary liaison for patients, managing appointment scheduling, preparing essential documentation prior to patient visits, welcoming patients, and ensuring accurate record-keeping. Additionally, this position entails handling billing for clinic services, submitting insurance claims, addressing inquiries from patients and insurance providers, and maintaining relevant departmental information. Cash-handling duties may also be required.

Key Responsibilities
  • Build and maintain positive relationships with patients, demonstrating empathy in all interactions.
  • Dedication to enhancing patient care experiences and service delivery.
  • Exhibit strong communication abilities, complemented by excellent interpersonal skills.
  • Demonstrate active listening skills and respond to inquiries in a professional manner.
  • Employ critical thinking, problem-solving skills, and meticulous attention to detail.
  • Maintain a mindset oriented towards growth and improvement.
  • Manage incoming patient calls and verify insurance details.
  • Process payments efficiently and accurately.
Compensation Information

Salary will be determined based on the qualifications of the selected candidate and the budgetary constraints of the hiring department, in accordance with the institutional pay structure. For further details, please consult the institutional pay plan resources.

Equal Employment Opportunity Statement

All qualified candidates will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information, or status as a protected veteran.

Minimum Qualifications

A High School diploma or GED is required, along with one year of experience in customer service, office administration, or a related field. Additional educational qualifications may be considered in lieu of experience.