Retail Customer Service Representative

1 week ago

Odessa, Texas, United States Sam's Club Full time
Job Summary: We are seeking a friendly and customer-focused Retail Customer Service Representative to join our team at Sam's Club. As a Member Frontline Cashier Associate, you will play a vital role in providing exceptional service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.

Key Responsibilities:
Provide exceptional customer service to members, responding to their needs and resolving any issues in a timely and professional manner.
Maintain a clean and organized store environment, including the front end, sales floor, and stockroom areas.
Operate front-end equipment, such as cash registers and self-checkout systems, accurately and efficiently.
Process member purchases, handle returns and exchanges, and provide guidance on store policies and procedures.
Collaborate with colleagues to achieve sales goals, promote products, and maintain a positive store atmosphere.

Requirements:
High school diploma or equivalent required; prior retail or customer service experience preferred.
Excellent communication and interpersonal skills, with the ability to work effectively with members, colleagues, and management.
Ability to work in a fast-paced environment, with a focus on providing exceptional customer service and maintaining a clean and organized store environment.
Basic math skills and accuracy with handling cash and operating a cash register.

What We Offer:
Competitive hourly wage, with opportunities for performance-based bonuses and career advancement.
Comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) and stock purchase plans.
Paid time off, including vacation, sick leave, and holidays, with opportunities for additional paid time off and parental leave.
Opportunities for professional development and growth, including training programs and career advancement opportunities.

Why Join Us:
At Sam's Club, we value our associates and strive to create a positive and supportive work environment.
We offer competitive compensation and benefits, as well as opportunities for career advancement and professional growth.
Our associates are the heart of our business, and we are committed to providing them with the tools and resources they need to succeed.
We are an equal opportunity employer, committed to diversity and inclusion in the workplace.

Additional Information:
This position requires standing for long periods, lifting up to 25 pounds, and working in a fast-paced environment.
Must be able to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
Must be able to work in a team environment and provide exceptional customer service to members.
Must be able to maintain confidentiality and handle sensitive information with discretion.
Must be able to work in a warehouse environment and be able to lift up to 25 pounds.

Equal Opportunity Employer:
Sam's Club is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Disclaimer:
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The full job description can be made available as part of the hiring process.

Language:
This job is available in English.

Language Code:
en

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