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Field Representative II

4 weeks ago

Parma, Ohio, United States Ricoh USA, Inc. Full time
Job Description

As a Field Representative II - Technical Offsite, you will be responsible for providing technical support and services to our customers. This includes troubleshooting and repairing complex office equipment, as well as providing training and support to our customers on the use of our products.

Key Responsibilities:
  • Provide technical support and services to customers
  • Troubleshoot and repair complex office equipment
  • Provide training and support to customers on the use of our products
  • Meet customer satisfaction targets
  • Work collaboratively with other teams to achieve business objectives
Requirements:
  • High school diploma or equivalent
  • Minimum 3 years of related experience
  • Excellent customer service skills
  • Good organizational skills and ability to prioritize
  • Ability to use, calibrate and troubleshoot office and complex technical equipment
Working Conditions:

This role will be based in an office environment with adequate lighting and ventilation. You will be required to work at a computer for extended periods and may be required to lift or carry objects that weigh up to 50 pounds.