Business Process Outsourcing Representative

1 week ago


Parma, Ohio, United States Ricoh USA, Inc. Full time
Job Summary

As a Business Process Outsourcing Representative at Ricoh USA, Inc., you will play a crucial role in providing high-speed manual key data entry and verification from incoming hardcopy documents. Your attention to detail and analytical skills will be essential in providing document classification validation of automatically classified documents, data validation of automatically extracted data from digital documents, redaction validation of automatically applied redaction of digital documents, and manual meta-data indexing from digital documents. Additionally, you will be responsible for quality control of documents converted to digital format, check data validation of incoming checks, and check batch total reconciliation. If you are a detail-oriented individual with excellent written and communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

Provide high-speed manual key data entry and verification from incoming hardcopy documents
Analyze automated document classification exceptions of digital documents and make corrections as necessary
Analyze automated extracted data exceptions (low confidence level) from data and make corrections as necessary
Analyze automated redacted data exceptions (low confidence level) from data and make corrections as necessary
Manually enter meta-data index information from digital documents
Analyze digital checks and accompanying coupons/documentation to ensure proper payee, valid check date, and check is signed
Make corrections according to policy and procedures to include generating proper Check Return Letter, if necessary
Analyze automatically extracted check CAR/LAR amounts and make corrections as necessary
Ensure fiscal control of check batches
Research and analyze check distributions, as required by customer
Compare hardcopy documents to digitally converted version to ensure customer required quality
Meet deadlines by working at a quick and steady pace while still maintaining quality/error free work
Achieve Time Productive statistics by meeting standards established by the BSS BPO manager
Achieve high level of accuracy by meeting standards established by the BSS BPO manager
Complete all paperwork in a timely, accurate and legible manner by reading and writing in English
Adapt to changing situations and be flexible
Perform repetitive work according to set procedures while maintaining quality and production standards

Requirements

High school diploma or equivalent
Minimum of 2 years of related work experience
Familiarity with personal computers required
Basic knowledge of ten-key and keyboard skills
Excellent written and communication skills
Ability to perform analysis and problem solving
Detailed oriented
Ability to work in a team environment by maintaining positive, productive relationships with co-workers, other departments, and management
Excellent customer service skills

Working Conditions

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature. Must be able to work in a production facility by adapting to moderate to high noise levels. Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction - prepare, provide and convey diversified information. Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). Must have ability to left mail trays. Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. Work has cyclical stress due to daily goals and deadlines. Ability to handle multiple tasks simultaneously.

  • Parma, Ohio, United States Ricoh Americas Corporation Full time

    Job SummaryWe are seeking a highly skilled Field Representative I to join our team at Ricoh Americas Corporation. As a key member of our Business Process Outsourcing (BPO) team, you will be responsible for providing high-speed manual key data entry and verification from incoming hardcopy documents.Key ResponsibilitiesProvide accurate and efficient data entry...


  • Parma, Ohio, United States Lake CLE Full time

    We are a consulting firm that thrives on innovation and customer-centric vision. As a Business Development Representative, you will be a driving force behind our growth, shaping our customer experience from start to finish. Your skills and passion will ignite new accounts and provide insightful solutions, adding value with a smile and a handshake.Why Choose...


  • Parma, Ohio, United States MarketSource Full time

    Job Description:Retail Sales Representative – Part TimeMarketSource, Inc. is a premier provider of integrated sales & marketing solutions to Fortune 500 companies. We are currently searching for a part-time Retail Sales Representative to work at major retailer locations.This position is designed to increase sales and revenue within the wireless...


  • Parma, Ohio, United States AMS Retail Solutions Full time

    Job DescriptionBosch Power Tools is seeking a highly motivated Territory Sales Representative to join our team. As a Territory Sales Representative, you will be responsible for promoting Bosch Power Tools to retail store associates, management, and customers. The ideal candidate will have experience in big box home improvement stores and some power tool...


  • Parma, Ohio, United States The Liberty Company Insurance Brokers, Inc. Full time

    Job Title: Customer Service Representative/Sales RepWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Sales Rep at The Liberty Company Insurance Brokers, Inc.Job Summary:The primary responsibility of this role is to provide exceptional customer service and sales support to our clients,...


  • Parma, Ohio, United States Ricoh USA, Inc. Full time

    Job Title: Field Representative IIJoin Ricoh USA, Inc. as a Field Representative II and take on a challenging role that requires strong leadership and technical skills. As a key member of our team, you will be responsible for overseeing a team of indexers, ensuring the quality of their work, and providing guidance and support as needed.Key...


  • Parma, Ohio, United States Ricoh USA, Inc. Full time

    Job Title: Field Representative IIJoin Ricoh USA, Inc. as a Field Representative II and take on a challenging role that requires strong leadership and communication skills. As a key member of our team, you will be responsible for coordinating the day-to-day workflow of our team members, ensuring the quality and productivity of our operations, and providing...


  • Parma, Ohio, United States Fifth Third Bank, N.A. Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, referring customers to the appropriate business partner, and maintaining a positive and professional demeanor at all times.Key Responsibilities:Deepen...


  • Parma Heights, Ohio, United States CSL Plasma Full time

    Job SummaryCSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for ensuring the smooth operation of our plasma collection process, providing exceptional customer service to donors, and maintaining a safe and efficient work environment.Key...


  • Parma, Ohio, United States Ricoh Americas Corporation Full time

    Job SummaryThe Field Representative II is a key member of our indexing team, responsible for overseeing a team of approximately 12+ team members within the indexing department. This role requires strong leadership skills, attention to detail, and the ability to work independently in a fast-paced environment.Key ResponsibilitiesTrain and mentor team members...


  • Parma, Ohio, United States Ricoh USA, Inc. Full time

    Job DescriptionAs a Field Representative II - Technical Offsite, you will be responsible for providing technical support and services to our customers. This includes troubleshooting and repairing complex office equipment, as well as providing training and support to our customers on the use of our products.Key Responsibilities:Provide technical support and...


  • Parma Heights, Ohio, United States CSL Plasma Full time

    Job SummaryCSL Plasma is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our donor center staff, you will be responsible for ensuring a positive and safe experience for our donors.Key Responsibilities:Prepare the autopheresis machine for the pheresis process.Monitor the donor and the...


  • Parma Heights, Ohio, United States Monro Muffler Brake Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Automotive Sales Representative to join our team at Monro Muffler Brake. As a key member of our sales team, you will be responsible for providing exceptional customer service and selling automotive repair services and tires to our guests.Key Responsibilities:Provide a superior guest experience...


  • Parma Heights, Ohio, United States Monro Muffler Brake Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Automotive Sales Representative to join our team at Monro Muffler Brake. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our guests, and driving sales of automotive repair services and tires.Key...


  • Parma Heights, Ohio, United States CSL Plasma Full time

    Job SummaryCSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for ensuring the smooth operation of our pheresis process, providing exceptional customer service to donors, and maintaining a clean and efficient work environment.Key...


  • Parma Heights, Ohio, United States CSL Plasma Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at CSL Plasma. As a key member of our team, you will be responsible for ensuring the smooth operation of our plasma collection process, providing exceptional customer service to our donors, and maintaining a safe and efficient...


  • Parma, Ohio, United States The Joint - Cleveland, OH Full time

    Job SummaryWe are seeking a highly motivated and organized individual to join our team as a Wellness Coordinator at The Joint - Cleveland, OH.This is a part-time opportunity to work in a fast-paced environment, providing exceptional customer service and sales support to our members.The ideal candidate will be a team player with excellent communication...


  • Parma Heights, Ohio, United States Apple River State Bank Full time

    Job OverviewAs a Part-Time Teller/Customer Service Representative at Apple River State Bank, you will play a vital role in delivering exceptional customer experiences and contributing to the bank's mission to provide personalized financial services to the community.Key ResponsibilitiesProcess checking and savings deposits and withdrawals efficiently,...


  • Parma, Ohio, United States BASF Corporation Full time

    Join Our Team as a Specialist Seed TechnologyWe are seeking a highly skilled Specialist Seed Technology to join our team at BASF Corporation. As a key member of our Nunhems vegetable seed operations in Parma, ID, you will represent the physiology team in the US and play a crucial role in implementing new solutions in all areas of seed quality testing and...


  • Parma, Ohio, United States Circle K Stores, Inc. Full time

    Store Associate Wanted at Circle K Stores, Inc.Job SummaryCircle K Stores, Inc. is seeking a motivated and customer-focused Store Associate to join our team. As a Store Associate, you will be responsible for providing excellent customer service, operating the cash register, and maintaining a clean and organized store environment.Key Responsibilities• Greet...