Business Process Outsourcing Representative

4 weeks ago

Parma, Ohio, United States Ricoh USA, Inc. Full time
Job Summary

As a Business Process Outsourcing Representative at Ricoh USA, Inc., you will play a crucial role in providing high-speed manual key data entry and verification from incoming hardcopy documents. Your attention to detail and analytical skills will be essential in providing document classification validation of automatically classified documents, data validation of automatically extracted data from digital documents, redaction validation of automatically applied redaction of digital documents, and manual meta-data indexing from digital documents. Additionally, you will be responsible for quality control of documents converted to digital format, check data validation of incoming checks, and check batch total reconciliation. If you are a detail-oriented individual with excellent written and communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

Provide high-speed manual key data entry and verification from incoming hardcopy documents
Analyze automated document classification exceptions of digital documents and make corrections as necessary
Analyze automated extracted data exceptions (low confidence level) from data and make corrections as necessary
Analyze automated redacted data exceptions (low confidence level) from data and make corrections as necessary
Manually enter meta-data index information from digital documents
Analyze digital checks and accompanying coupons/documentation to ensure proper payee, valid check date, and check is signed
Make corrections according to policy and procedures to include generating proper Check Return Letter, if necessary
Analyze automatically extracted check CAR/LAR amounts and make corrections as necessary
Ensure fiscal control of check batches
Research and analyze check distributions, as required by customer
Compare hardcopy documents to digitally converted version to ensure customer required quality
Meet deadlines by working at a quick and steady pace while still maintaining quality/error free work
Achieve Time Productive statistics by meeting standards established by the BSS BPO manager
Achieve high level of accuracy by meeting standards established by the BSS BPO manager
Complete all paperwork in a timely, accurate and legible manner by reading and writing in English
Adapt to changing situations and be flexible
Perform repetitive work according to set procedures while maintaining quality and production standards

Requirements

High school diploma or equivalent
Minimum of 2 years of related work experience
Familiarity with personal computers required
Basic knowledge of ten-key and keyboard skills
Excellent written and communication skills
Ability to perform analysis and problem solving
Detailed oriented
Ability to work in a team environment by maintaining positive, productive relationships with co-workers, other departments, and management
Excellent customer service skills

Working Conditions

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature. Must be able to work in a production facility by adapting to moderate to high noise levels. Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction - prepare, provide and convey diversified information. Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). Must have ability to left mail trays. Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. Work has cyclical stress due to daily goals and deadlines. Ability to handle multiple tasks simultaneously.

  • Field Representative I

    4 weeks ago

    Parma, Ohio, United States Ricoh Americas Corporation Full time

    Job SummaryWe are seeking a highly skilled Field Representative I to join our team at Ricoh Americas Corporation. As a key member of our Business Process Outsourcing (BPO) team, you will be responsible for providing high-speed manual key data entry and verification from incoming hardcopy documents.Key ResponsibilitiesProvide accurate and efficient data entry...

  • Business Development Representative

    4 weeks ago

    Parma, Ohio, United States Lake CLE Full time

    We are a consulting firm that thrives on innovation and customer-centric vision. As a Business Development Representative, you will be a driving force behind our growth, shaping our customer experience from start to finish. Your skills and passion will ignite new accounts and provide insightful solutions, adding value with a smile and a handshake.Why Choose...

  • Sales Representative

    3 weeks ago

    Parma, Ohio, United States MarketSource Full time

    Job Description:Retail Sales Representative – Part TimeMarketSource, Inc. is a premier provider of integrated sales & marketing solutions to Fortune 500 companies. We are currently searching for a part-time Retail Sales Representative to work at major retailer locations.This position is designed to increase sales and revenue within the wireless...

  • Territory Sales Representative

    3 weeks ago

    Parma, Ohio, United States AMS Retail Solutions Full time

    Job DescriptionBosch Power Tools is seeking a highly motivated Territory Sales Representative to join our team. As a Territory Sales Representative, you will be responsible for promoting Bosch Power Tools to retail store associates, management, and customers. The ideal candidate will have experience in big box home improvement stores and some power tool...

  • Customer Service Representative

    3 weeks ago

    Parma, Ohio, United States Fifth Third Bank, N.A. Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, referring customers to the appropriate business partner, and maintaining a positive and professional demeanor at all times.Key Responsibilities:Deepen...

  • Field Representative II, Indexing Specialist

    3 weeks ago

    Parma, Ohio, United States Ricoh Americas Corporation Full time

    Job SummaryThe Field Representative II is a key member of our indexing team, responsible for overseeing a team of approximately 12+ team members within the indexing department. This role requires strong leadership skills, attention to detail, and the ability to work independently in a fast-paced environment.Key ResponsibilitiesTrain and mentor team members...

  • Field Representative II

    4 weeks ago

    Parma, Ohio, United States Ricoh USA, Inc. Full time

    Job DescriptionAs a Field Representative II - Technical Offsite, you will be responsible for providing technical support and services to our customers. This includes troubleshooting and repairing complex office equipment, as well as providing training and support to our customers on the use of our products.Key Responsibilities:Provide technical support and...

  • Customer Service Representative

    4 weeks ago

    Parma Heights, Ohio, United States CSL Plasma Full time

    Job SummaryCSL Plasma is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our donor center staff, you will be responsible for ensuring a positive and safe experience for our donors.Key Responsibilities:Prepare the autopheresis machine for the pheresis process.Monitor the donor and the...

  • Automotive Sales Representative

    4 weeks ago

    Parma Heights, Ohio, United States Monro Muffler Brake Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Automotive Sales Representative to join our team at Monro Muffler Brake. As a key member of our sales team, you will be responsible for providing exceptional customer service and selling automotive repair services and tires to our guests.Key Responsibilities:Provide a superior guest experience...

  • Automotive Sales Representative

    4 weeks ago

    Parma Heights, Ohio, United States Monro Muffler Brake Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Automotive Sales Representative to join our team at Monro Muffler Brake. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our guests, and driving sales of automotive repair services and tires.Key...

  • Scientific Seed Technology Specialist

    2 weeks ago

    Parma, Ohio, United States BASF Corporation Full time

    BASF Corporation is seeking a highly skilled Scientific Seed Technology Specialist to join our team in Parma, ID. As a key member of our Nunhems vegetable seed operations, you will represent the physiology team in the US and drive innovative solutions in seed quality testing and processing.Key Responsibilities:Manage optimization projects within the Global...

  • Part-Time Customer Service Representative

    4 weeks ago

    Parma Heights, Ohio, United States Apple River State Bank Full time

    Job OverviewAs a Part-Time Teller/Customer Service Representative at Apple River State Bank, you will play a vital role in delivering exceptional customer experiences and contributing to the bank's mission to provide personalized financial services to the community.Key ResponsibilitiesProcess checking and savings deposits and withdrawals efficiently,...

  • Customer Service Representative

    3 weeks ago

    Parma, Ohio, United States Circle K Stores, Inc. Full time

    Store Associate Wanted at Circle K Stores, Inc.Job SummaryCircle K Stores, Inc. is seeking a motivated and customer-focused Store Associate to join our team. As a Store Associate, you will be responsible for providing excellent customer service, operating the cash register, and maintaining a clean and organized store environment.Key Responsibilities• Greet...

  • Customer Service Representative

    3 weeks ago

    Parma, Ohio, United States The Joint - Cleveland, OH Full time

    Job SummaryWe are seeking a highly motivated and personable individual to join our team as a Wellness Coordinator. This is a part-time position that requires the ability to work in a fast-paced environment and provide excellent customer service to our patients.This role will involve greeting and welcoming patients, maintaining the tidiness of the reception...

  • Documentation Specialist

    4 weeks ago

    Parma, Ohio, United States Metro Health Full time

    Job Summary: We are seeking a skilled Documentation Representative to join our team at MetroHealth. As a key member of our Central Correspondence Department, you will play a vital role in processing and releasing confidential medical record information. Responsibilities: Safeguard patient confidentiality by ensuring authorized access to medical information....

  • Branch Manager

    4 weeks ago

    Parma, Ohio, United States Citizens Full time

    Job DescriptionAs a Branch Manager at Citizens, you will be responsible for driving branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.The Branch Manager is directly responsible for creating and maintaining a strong customer-centric...

  • Mail Room Coordinator

    3 weeks ago

    Parma, Ohio, United States Kelly Services, Inc. Full time

    Job Summary:As a Document Specialist at Kelly Services, Inc, you will be responsible for scanning, verifying, and archiving documentation. You will also process change orders in a timely and efficient manner, compile and review documents according to established procedures, and ensure accuracy and completeness of document content and formatting....

  • Teller Lead

    4 weeks ago

    Parma, Ohio, United States PNC Full time

    Job SummaryWe are seeking a highly skilled Teller Lead to join our Retail Branch organization. As a key member of our team, you will be responsible for coaching and mentoring tellers to deliver exceptional customer service and drive business growth.Key Responsibilities:Coach and mentor tellers to improve customer service skills and increase...

  • Bilingual Counselor Position

    4 weeks ago

    Parma, Ohio, United States Lancesoft INC Full time

    Job SummaryWe are seeking a highly skilled Bilingual Counselor to join our team at Lancesoft INC. As a Chemical Dependency Counselor II, you will provide assessment and intervention services to clients, while also providing consultation to outside agencies and individual case management.Bilingual (Spanish/English) fluency is required for this role, with some...

  • Public Health Nurse Supervisor

    3 weeks ago

    Parma, Ohio, United States Cuyahoga County Board of Health Full time

    Job Summary:The Cuyahoga County Board of Health is seeking a skilled Public Health Nurse Supervisor to lead our team in providing exceptional healthcare services. As a key member of our staff, you will be responsible for overseeing the implementation of public health programs, ensuring compliance with regulatory requirements, and providing leadership and...