Customer Service Banking Associate

2 weeks ago


Kenosha, Wisconsin, United States North Carolina Full time

Join Our Team as a Customer Service Banking Associate

We invite you to embark on a rewarding career journey with us. Become a vital member of our diverse and inclusive workforce at a highly esteemed financial institution recognized nationally for its excellence. Our organization is employee-owned, with a significant portion of our shares held through our Employee Stock Ownership Plan. We are dedicated to fostering relationships and uncovering opportunities to effectively address the financial needs of our clientele.

As a Customer Service Banking Associate, you will represent our organization and play a crucial role in delivering exceptional service to our customers daily. You will undergo comprehensive training designed to enhance your ability to engage with customers and provide tailored solutions that align with their financial goals. The knowledge and skills you acquire will pave the way for advancement and a fulfilling career in the banking sector.

Key Responsibilities:

  • Drive personal sales by proactively identifying, promoting, and suggesting banking products and services that are advantageous to customers.
  • Facilitate transactions, initiate new accounts, and manage account-related tasks.
  • Perform branch service functions, including vault balancing, cash procurement, and maintenance of automated teller machines.
  • Utilize problem-solving abilities to resolve customer inquiries and concerns in alignment with our customer service training.

Minimum Qualifications:

  • At least 1 year of relevant sales and/or customer service experience, or an equivalent amount of related educational background or volunteer work.
  • Prior experience in banking is preferred but not mandatory.
  • A positive and engaging demeanor is essential.

Educational Requirements:

  • A High School Diploma or equivalent is required.

Work Status:

  • This is a full-time position.

Supervisory Responsibilities:

  • This role does not include supervisory duties.

Travel Requirements:

  • Minimal overnight travel is anticipated. You may be required to cover nearby branch locations as needed.

Working Conditions:

  • Work conditions may involve standing for extended periods, with occasional walking, bending, or sitting, and the ability to lift and carry items weighing up to 30 lbs.


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