Housekeeping Department Manager
7 days ago
At Okana Resort, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People-First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
LocationWelcome to Okana Resort, located in the vibrant Horizons District, near downtown Oklahoma City. Our resort offers exceptional career opportunities with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet.
Job SummaryThe Director of Housekeeping oversees the Housekeeping & Laundry operations of the resort, ensuring the highest standards of cleanliness, sanitation, and guest satisfaction. This role involves managing the staff in both departments, providing training, supplies, and support required to maintain the resort's guestrooms and public areas in pristine condition.
Key Responsibilities- Manage the Housekeeping & Laundry operations to ensure exceptional guest satisfaction and high standards of cleanliness and sanitation.
- Lead and develop the management team in both departments, providing training and support for career growth.
- Collaborate with other departments to support housekeeping needs and ensure seamless operations.
- Manage inventories and costs for guestroom supplies, linens, and cleaning equipment.
- Conduct resort walk-thrus to ensure high standards of cleanliness and sanitation.
- High school diploma required; degree in hospitality management is preferred.
- Minimum of 7 years of housekeeping operations experience, with at least 5 years in management.
- Strong leadership, organizational, and time management skills.
- Excellent communication and interpersonal skills; Spanish speaker is beneficial.
- Proficiency in property management system used to distribute workload in laundry & housekeeping departments.
- Exceptional customer service skills to interact and handle guest situations.
- Knowledge of health and safety regulations related to housekeeping & laundry operations.
The compensation for this position is based on qualifications and experience.
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