Sales Support Representative

1 week ago


Andover, Massachusetts, United States PrideStaff Full time
Job Overview

Position: Sales Support Representative
Compensation: $23 per hour + Overtime

Work Arrangement: Hybrid

As a Sales Support Representative at PrideStaff, you will enjoy a range of benefits including:
- Competitive compensation
- Opportunities for professional development and advancement
- Comprehensive training to improve customer interaction skills

Role Summary:

  • This position reports to the Sales and Service Supervisor and collaborates closely with both inside sales and technical support teams.
  • The ideal candidate will demonstrate a strong sense of ownership, urgency, and a solution-oriented approach, while being collaborative and accountable.
  • Become part of a supportive workplace that prioritizes employee and customer satisfaction.

Key Responsibilities:

  • Manage a high volume of calls, chats, and emails, along with processing orders.
  • Establish positive relationships by understanding customer needs and resolving issues.
  • Ensure customer satisfaction and loyalty throughout all interactions.
  • Engage in effective communication and collaboration across various departments.
  • Achieve daily qualitative and quantitative performance targets for yourself and your team.

Essential Skills:

  • Exhibit ownership, prompt responsiveness, and teamwork.
  • Possess strong verbal and written communication abilities.
  • Show proficiency in Microsoft Office applications.
  • Demonstrate motivation and a quick learning ability for new concepts.
  • Exhibit a strong work ethic through collaboration with colleagues.

Qualifications:

  • Minimum of 1-2 years of experience in a customer-facing sales or service role.
  • Experience with multiple brands and various internal systems (e.g., ERP systems).
  • A High School Diploma is required; a college degree is preferred.
  • Preferred experience in technology-related B2B environments.


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