Customer Service Specialist

6 days ago


Fontana, California, United States Rocket Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Rocket. As a Sales Associate, you will play a critical role in driving sales growth and delivering exceptional customer experiences.

Key Responsibilities
  • Cash Handling and Operations: Process transactions accurately and efficiently, manage cash handling procedures, and maintain a clean and organized store environment.
  • Customer Service: Provide exceptional customer service, respond to customer inquiries, and resolve issues in a professional and courteous manner.
  • Inventory Management: Assist in receiving, stocking, and maintaining inventory levels, ensuring accurate counts and minimizing shrinkage.
  • Team Collaboration: Work collaboratively with store staff to achieve sales goals, share knowledge, and support each other in achieving company objectives.
Requirements
  • Age and Education: Must be at least 18 years of age and possess a high school diploma or equivalent.
  • Communication Skills: Ability to communicate effectively in English, both verbally and in writing.
  • Physical Demands: Ability to stand and/or walk for at least 8 hours, lift up to 20 pounds, and occasionally lift and/or carry up to 20 pounds from ground to overhead.
  • Availability: Ability to work irregular shifts, including weekends, overnight shifts, and holidays.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits: Eligibility for medical benefits, 401K, and tuition reimbursement program.
  • Professional Development: Opportunities for training and development to enhance skills and knowledge.


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