Loan Servicing Specialist III

5 days ago


Riverside, California, United States Pacific Premier Bank Full time
Job Summary

The Sr. Loan Servicing Specialist III is a critical role within our organization, responsible for ensuring the smooth operation of our loan servicing department. This position requires a high level of expertise in loan servicing, with a focus on quality control, customer service, and compliance.

Key Responsibilities
  • Loan Boarding: Ensure that all loan boarding processes are completed accurately and efficiently, including the review of loan documents and the setup of loan accounts.
  • Quality Control: Conduct regular quality control audits to ensure that all loan servicing activities are performed in accordance with company policies and procedures.
  • Customer Service: Provide exceptional customer service to borrowers, investors, and other stakeholders, responding to inquiries and resolving issues in a timely and professional manner.
  • Compliance: Ensure that all loan servicing activities are in compliance with relevant laws, regulations, and company policies.
  • Collateral Management: Manage collateral accounts, including the tracking of collateral values and the preparation of collateral reports.
  • Investor Relations: Maintain positive relationships with investors, providing regular updates and reports on loan performance.
  • Process Improvement: Identify opportunities for process improvement and implement changes to increase efficiency and reduce costs.
Requirements
  • Experience: 8+ years of experience in loan servicing, with a focus on quality control, customer service, and compliance.
  • Education: Bachelor's degree in a related field, such as finance or business administration.
  • Skills: Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer

Pacific Premier Bank offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, including training and education programs.



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