Strategic Security Client Portfolio Manager

7 days ago

Wilmington, Delaware, United States Allied Universal® Full time

Secure your career with Allied Universal

About Us

We are North America's leading security and facility services company, dedicated to providing rewarding careers that give you a sense of purpose.

As part of our dynamic, diverse, and inclusive workplace, you'll be part of a team that fuels a culture that reflects in our communities and customers we serve.

Job Summary

We're seeking an experienced Client Manager to lead a business segment in a designated region.

The primary role is to enhance client experiences, build long-term meaningful client relationships, and engage with employees who deliver our services in the field.

You will meet or exceed operational goals by providing high-quality, professional, competent, and committed service and an outstanding client and employee experience.

To support and ensure success in this role, we provide a comprehensive management onboarding course designed to provide best practices, tools, and guidance.

Responsibilities
  • Set direction, tone, and client-specific plans for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results.
  • Hire, develop, and retain appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed businesses.
  • Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention.
  • Engage regularly with clients to share expertise and enhance the value of Allied Universal's offering.
  • Assist in coordinating day-to-day team efforts of Operations Managers and other assigned personnel to ensure quality and cost-effective services delivery.
  • Manage service delivery through subordinate teams and fill in for them and the District Manager in their absence or as requested or required.
  • Work with assigned personnel to ensure all contractually scheduled hours are met with minimal unbilled overtime.
  • Counsel, coach, and develop assigned personnel to assist with opportunities for advancement/promotability.
  • Utilize WinTeam for scheduling and billing, and produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary, and Training Detail reports) requiring interpretation and action for effective business management.
  • Enforce Allied policies as outlined by handbooks and executive memos.
  • Identify, analyze, and solve problems and create opportunities for continuous improvement.
  • Liaise between Allied Universal and customers to foster customer intimacy, including travel to/from face-to-face meetings.
  • Maintain confidentiality of information and data.
  • Keep records and prepare accurate and timely reports manually and through automated methods.
  • Attend work regularly to avoid unpredictable, frequent, and/or ongoing late arrivals and chronic tardiness.
  • Perform other related duties and responsibilities as assigned or required.
  • Participate actively in community and business-related organizations.
Requirements
  • Bachelor's degree in Criminal Justice, Business Administration, or a related field.
  • Minimum three years of experience in a service industry.
  • Proven strong service orientation, excellent interpersonal, leadership, and organizational skills.
  • Ability to develop and grow client relationships.
  • Ability to make decisions and conduct courageous conversations.
  • Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.
  • Excellent verbal and written communication skills with the ability to communicate any changes or recommendations that could impact our service image or brand.
  • In-depth understanding of financial performance.
  • Entrepreneurial attitude working in a team-oriented management environment.
PREFERRED QUALIFICATIONS
  • Proprietary security services or military/law enforcement experience.
  • Previous Customer Service, Account Management, Sales, Facilities Management, Military, or Law Enforcement experience.
Benefits
  • Medical, dental, vision, basic life, AD&D, and disability insurance.
  • Enrollment in our 401(k) or Supplemental Income Plan, subject to eligibility requirements.
  • Eight paid holidays annually, five sick days, and four personal days.
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

$64,992 - $69,992 per year salary range

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