Wilmington Client Support Specialist
5 days ago
CSC is seeking a highly skilled Wilmington Client Support Specialist to join our corporate call center team In this role, you'll work directly with our clients and teams to provide solutions that help their business run smoother and smarter.
You'll be responsible for building relationships with our clients, researching and analyzing legal documents, and providing excellent client service via phone or electronically. You'll also manage client portfolios, organize workflow, and navigate between multiple databases quickly and accurately.
We're looking for someone with at least 2 years of experience working in a customer service or administrative capacity, as well as strong prioritization and time-management skills. Salesforce experience is a plus, but not required.
In this role, you'll be empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth - you bring the drive, energy, and commitment to provide world-class service.
Some of the key responsibilities include:
- Building relationships with our clients to better understand their unique needs and concerns
- Researching, analyzing, reviewing, and processing legal documents
- Fulfilling requests and answering questions for internal and external customers via phone or electronically
- Providing excellent client service to both internal and external clients
- Managing client portfolios and organizing workflow to meet clients' time frames and demands
- Data entry of client information, electronic filing, and retrieval of documents
- Navigating between multiple databases quickly and accurately
Estimated salary: $45,000 - $60,000 per year, depending on experience.
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