Client Service Professional
5 days ago
Looking for a career where you can deliver exceptional service and make a real impact? We have an exciting opportunity for a Client Service Professional to join our corporate call center team in Wilmington, DE (Hybrid).
We're passionate about helping our clients succeed, and we need someone with strong research skills and attention to detail to help us achieve this goal.
This role will involve building relationships with our clients, researching and analyzing legal documents, and providing excellent client service via phone or electronically. You'll also be responsible for managing client portfolios, organizing workflow, and navigating between multiple databases quickly and accurately.
As a Client Service Professional, you'll be empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth - you bring the drive, energy, and commitment to provide world-class service.
We're a company of helpful people teaming up to make a difference in global business and our local communities. If you're passionate about service quality, giving back to the community, and devoted to continuous improvement, then this could be the perfect opportunity for you.
Here are some key responsibilities:
- Build relationships with our clients to better understand their unique needs and concerns
- Research, analyze, review, and process legal documents
- Fulfill requests and answer questions for internal and external customers via phone or electronically
- Provide excellent client service to both internal and external clients
- Manage client portfolios and organize workflow to meet clients' time frames and demands
- Data entry of client information, electronic filing, and retrieval of documents
- Navigate between multiple databases quickly and accurately
To be successful in this role, you'll need at least 2 years of experience working in a customer service or administrative capacity, as well as strong prioritization and time-management skills. Salesforce experience is a plus, but not required.
Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need. Estimated salary: $45,000 - $60,000 per year, depending on experience.
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