Client Service Expert

3 weeks ago


Harrisburg, Pennsylvania, United States U.S. Bank Full time

The Research Associate will play a critical role in delivering exceptional client service and growing our business through innovative solutions. As a key member of our team, you'll work closely with the Client Service Group and other internal teams to maintain administrative control over local government investment pool programs, update investor information, investigate discrepancies, and collaborate with banking institutions to resolve issues. Your skills and experience will enable you to adapt to a fast-paced environment, manage multiple tasks, and improve processes. A high school diploma and 2+ years of prior financial services industry experience are preferred. The estimated salary for this role is $30.68-$40.62 per hour based on the location and qualifications. Salary Range: $63,936 - $84,128 per year.

Accountabilities:
  • Maintain accurate and up-to-date records of investor/participant information
  • Resolve client issues/concerns in a timely and efficient manner
  • Work collaboratively with internal teams to improve processes and increase efficiency


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