CrossLink Professional Tax Solutions Support Expert
3 weeks ago
Join our team at CrossLink Professional Tax Solutions as a Technical Support Specialist II and take advantage of this exciting opportunity to grow your career in technical support. In this role, you will be responsible for providing technical assistance to our clients via inbound telephone calls, chat messages, and emails.
Key Responsibilities:
- Provide technical support for CrossLink products.
- Create Jira Issues and document them to allow for seamless escalation to other personnel.
- Monitor Jira Issues and escalate to ensure problems are handled quickly.
- Analyze customer cases to identify trends and areas for improvement.
- User professional judgement to resolve problems.
What We Offer:
- A competitive salary range of $60,000 - $80,000 per year, depending on experience.
- Benefits including health insurance, retirement plan, and paid time off.
- A dynamic and supportive work environment.
If you are a results-driven and customer-focused individual with excellent communication skills, please submit your application today
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