Technical Service Specialist VII

2 weeks ago


Greencastle, Indiana, United States Manitowoc Co. Full time
Job Summary

We are seeking a highly skilled Technical Service Specialist VII to join our team at Manitowoc Co. This role will be responsible for providing exceptional technical support to our customers, including crane system diagnostics, troubleshooting, and repair recommendations.

Key Responsibilities
  • Maintain high levels of available phone coverage to ensure timely support to customers
  • Adhere to Manitowoc Crane Care service policies to ensure consistent and high-quality support
  • Assist CSR IV with parts research to ensure accurate and efficient support
  • Meet training and educational goals to maintain a strong working knowledge of crane systems
  • Support after-hours phone calls to ensure 24/7 support to customers
Requirements
  • Associate degree with a minimum of 6 years' experience in hydraulic/electro-mechanical systems and customer service
  • Knowledge of electrical, hydraulic, mechanical, and computer systems, with a background in customer service
  • Crane experience a plus
Benefits
  • Competitive total rewards package including benefits and 401(k) beginning day one of employment
  • Continuing education and training opportunities, tuition reimbursement for those who qualify
  • Vacation and Holiday pay
  • Paid Parental Leave
  • And Much More
Salary

Minimum: $60,058.96
Midpoint: $76,575.20
Maximum: $93,092.48



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