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District Product Support Manager

2 months ago

Manchester, Connecticut, United States Develon Full time
{"title": "District Product Support Manager", "description": "Develon: A Leader in Infrastructure Solutions

Develon is a dynamic and growing company that markets a range of products, including crawler excavators, wheel excavators, mini excavators, wheel loaders, articulated dump trucks, material handlers, log loaders, and attachments. With over 160 equipment dealer locations in North America, Develon is known for its dedication to service, customer uptime, and durable, reliable products.

We are seeking a District Product Support Manager to join our team. This role is responsible for maintaining good relations between the company, Dealer Channel, and end-users of our products. The DPSM will assist our dealers in providing top-quality parts and service levels and develop our dealer product support capabilities.

Key Responsibilities:
  • Dealer evaluation and management
  • Assist District Sales Managers in initial capability evaluation of potential new dealerships
  • Assist new dealers in setting up their parts/service departments
  • Ensure dealers have a clear understanding of Company Policies and Procedures
  • Manage dealer relationships and follow up on Dealer Service, Parts Review, and dealer upgrade process
  • Advise dealer sales staff on proper service and maintenance of all company products
  • Evaluate and act on requests from dealers regarding commercial policy adjustments
  • Drive District parts sales to meet AOP targets
  • Support all parts and service programs through active promotion at the Dealerships
  • Be available to assist in situations requiring technical support or feedback
  • Responsible for direct communications with dissatisfied customers to resolve complaints
  • Drive stocking and planning behaviors of Dealers
What We Offer:
  • Competitive Compensation and Benefits Program
  • Health, Dental, and Vision
  • Generous Company 401(k) Match
  • Free Telehealth Benefits
  • Voluntary Supplemental Programs
  • Career and Skill Development Support
  • Make a direct impact on the success of the organization
  • Growth opportunities
Requirements:
  • Technical - Associates Degree
  • Experience 7-10 years
  • Travel Standard, up to 75%
  • Reside near an airport
  • Technically astute
  • Make sound, timely decisions
  • Good communicator, good listener
  • Strong negotiation skills
  • Strong financial acumen
  • Good interpersonal skills
  • Proficient with MS Office
  • Good time management skills, organize
  • 2 to 3 years in the product support field or 1 to 2 years as a DSM Trainee
", "lang_code": "en-US"}