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Lead Customer Success Strategist

2 months ago

Chicago, Illinois, United States Post Script Full time

About Postscript
Postscript is transforming the marketing landscape for ecommerce businesses. By integrating SMS as a revolutionary channel for online stores to engage, retain, and convert their clientele, brands are witnessing substantial returns on investment with Postscript.

Your Role
As a Senior Customer Success Manager, you will collaborate with our most significant and rapidly growing clients to ensure their success and maximize the value derived from Postscript's offerings. This involves immersing yourself in the client's operations, thoroughly understanding their objectives, and cultivating robust customer relationships.

Key Responsibilities
- Foster strong connections and brand loyalty with our clients.
- Develop exceptional advisory relationships with your designated clients, ensuring their growth aligns with performance metrics.
- Partner with our Customer Account Team to drive account expansion through renewals and upselling opportunities.
- Continuously enhance your expertise in your clients' marketing, technology, and overall business requirements.
- Conduct exemplary marketing strategy sessions with clients, sharing best practices and brainstorming innovative marketing strategies for SMS.
- Create and implement engaging methods to connect with clients and support their growth.
- Actively monitor, assist, and guide clients' marketing initiatives.
- Address technical challenges alongside the customer and Postscript support team.
- Maintain an expert-level understanding of the Postscript product and broader ecommerce and marketing landscape.

What We Value in You
- Over 4 years of experience in customer management, particularly in SaaS marketing or ecommerce technology.
- At least 1 year of experience in a sales capacity, including Account Management, is preferred.
- Familiarity with technical products and a demonstrated technical aptitude.
- Advanced understanding of ecommerce businesses, including emerging marketing trends.
- A passion for customer support and a teaching mindset.
- A balanced approach between detail-oriented processes and interpersonal skills.
- Proactive problem-solving abilities with high reliability and follow-through.
- Comfort with ambiguity and a willingness to learn from mistakes.
- A knack for creating positive customer experiences and being receptive to feedback.

What We Offer
- Competitive salary range of USD $99,000 to $112,000 base, plus variable compensation and significant equity, regardless of location.
- A high-growth startup environment with ample opportunities for personal impact and career advancement.
- A fully remote work culture, allowing flexibility in your work environment.
- A fun and passionate team that enjoys their work.
- Competitive compensation packages and equity opportunities.
- Flexible paid time off and comprehensive health, dental, and vision insurance.

Postscript is committed to being an inclusive workplace, welcoming talented individuals from diverse backgrounds.