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Patient Services Coordinator

2 months ago


Harlingen, Texas, United States South Heart Clinic PLLC Full time

Position Overview: The role of the Receptionist at South Heart Clinic PLLC is crucial in ensuring a smooth and welcoming experience for all patients and visitors.

Key Responsibilities:

  • Patient Interaction: Warmly welcomes patients and visitors, ensuring a friendly and professional atmosphere. Responsible for checking in patients and confirming their information in the electronic medical records (EMR).
  • Data Management: Accurately inputs patient details into the medical billing system, ensuring all records are up-to-date and precise.
  • Appointment Coordination: Manages the appointment calendar by scheduling, canceling, and rescheduling patient visits in accordance with office policies.
  • Communication: Acts as a liaison between patients and healthcare providers, facilitating clear and effective communication.
  • Appointment Reminders: Proactively reminds patients of their upcoming appointments and monitors attendance, addressing any missed appointments appropriately.
  • Telephone Management: Handles multiple phone lines, documenting messages accurately and directing calls as necessary.
  • Patient Registration: Oversees the check-in process for patients, ensuring all registration documentation is completed correctly.
  • Insurance and Payment Processing: Conducts insurance verifications and collects co-pays, ensuring proper authorization for credit card transactions.
  • Financial Record Keeping: Enters charges and payments into the system, balancing daily transactions with accuracy.
  • Work Environment Maintenance: Keeps the reception area and waiting room tidy and organized, promoting a pleasant environment for patients.
  • Meeting Participation: Attends required meetings to stay informed about office policies and procedures.
  • Compliance: Adheres to HIPAA regulations and maintains patient confidentiality at all times.

Additional Duties: Performs other related tasks as assigned to support the clinic's operations.