Senior Operations Manager

3 weeks ago


Denver, Colorado, United States bet365 Full time
{"title": "VIP Operations Manager", "description": "Job Summary

We are seeking a highly motivated and experienced VIP Operations Manager to join our team at bet365. As a key member of our US & Americas operation, you will play a crucial role in establishing and developing our Denver office.

The successful candidate will lead a VIP Contact Team to provide exceptional service to our VIP customers, utilizing best practices in retention and working within a safer gambling environment.

Key Responsibilities:

  • Manage and develop a VIP customer service team.
  • Lead and motivate the VIP Team to cultivate lasting relationships with VIP customers across Sports and Gaming.
  • Revising and formulating the department's policies and procedures, ensuring implementation.
  • Provide regular feedback to the VIP team to ensure that the focus is placed on relevant KPIs, department targets, and overall company expectations.
  • Track and report to senior management the performance of the VIP Program against agreed targets.
  • Ensure Responsible Gambling controls are understood, implemented, audited, and part of department culture.
  • Review and develop business processes, policies, and best practice to deliver an exceptional level of customer service.
  • Implement effective and robust processes to review the quality of the service provided to customers.

Requirements:

  • Proven experience in a similar role in the iGaming industry.
  • Ability to make sound, informed decisions under pressure.
  • Self-starter who is keen to influence change and with a natural positive attitude.
  • Experience of leading an operational team and delivering success.
  • Exceptional written and verbal communication skills.
  • Able to build and maintain strong working relationships.
  • Excellent organisational, planning, and time management skills.
  • Ability to manage projects and deliver work to a high standard, within agreed deadlines.
  • Able to assess team performance and drive change where necessary.
  • Strong attention to detail and thorough approach to work.
  • Good understanding of US sports and markets.

Salary Range: $100,000 - $150,000 annually.

", "lang_code": "en-US"}

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