Multilingual Healthcare Service Representative
6 days ago
About Us
">At Conduent State Healthcare, LLC, we strive to deliver mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. Our dedicated associates help create exceptional outcomes for our clients and the millions of people who count on them.
">">
Your Role
">You will serve as an initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. This role involves providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
">Key responsibilities include:
">- ">
- Accurately documenting enrollment requests, status changes, complaints, and grievances.">
- Maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.">
- Providing clear, complete, accurate, and objective information based on a full understanding of program requirements.">
Requirements
">To succeed in this role, you will need:
">- ">
- A basic understanding of a call center environment in a customer service role and quality monitoring processes.">
- The ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.">
- Problem-solving skills through analysis and ongoing feedback.">
- The ability to achieve results through knowledge, empathy, and commitment.">
- A high school diploma or equivalent.">
- Background and drug screening clearance.">
- The ability to work with people of diverse backgrounds.">
What We Offer
">We offer a competitive salary of $17.00 per hour, paid training, equipment provided, and a full-time schedule with 40 hours per week. Additionally, you will have access to career growth opportunities, a perk spot employee discount program, and full benefit options including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
">EEO Statement
">Conduent State Healthcare, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
">Accommodation Request
">If you require reasonable accommodation(s) to apply for or compete for employment with Conduent State Healthcare, LLC, please submit your request through our accommodation form.
">Health and Safety
">We value the health and safety of our associates, their families, and our community. For US applicants, while vaccination is not required for most jobs, you are required to provide us with your vaccination status where legally permissible.
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