Customer Service Representative
7 days ago
Job Overview: Conduent State Healthcare, LLC is seeking a Customer Service Representative to join our team. This full-time position offers a competitive salary, comprehensive benefits package, and opportunities for career growth.
Salary: $16.00 per hour, paid bi-weekly
About the Role: As a Customer Service Representative, you will serve as the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. Your primary responsibilities will include providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests, status changes, complaints, and grievances, and maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
Requirements: To be successful in this role, you must have a basic understanding of a call center environment in a customer service role and quality monitoring processes, ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers, ability to problem solve through analysis and ongoing feedback, and ability to work with people of diverse backgrounds. You must also have a High School diploma or GED and pass a background and drug screening.
Benefits: In addition to your base salary, you will be eligible for a comprehensive benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. Our company culture values individuality and offers career growth opportunities, making it an ideal place to work for those who want to thrive professionally and personally.
Location: This is a remote position, allowing you to work from home and enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. With the flexibility to work from anywhere, you can choose a schedule that suits your needs and goals.
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