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Human Resources Administrative Assistant

2 months ago

Glendale, Arizona, United States Desert Diamond Casinos and Entertainment Full time

Job Description:

Position Overview:


Under the direct oversight of the Talent Acquisition Manager, this role provides essential support to team members, applicants, and the general public concerning various Human Resources administrative functions.

This position involves offering reception services, addressing basic inquiries, delivering standard policy and procedural information, and directing matters related to employment, team member benefits, compensation, and team member relations administration.

The role includes reviewing, processing, and routing a diverse array of incoming Human Resources (HR) documentation while ensuring the confidentiality of all sensitive information.


This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not exhaustive.


Key Responsibilities:

  • Assists job applicants by providing information regarding the job search and application process; addresses routine inquiries about job openings and application status.
  • Offers general information and responds to routine questions concerning the application of Human Resources policies and procedures to team members; escalates questions or concerns needing policy interpretation to specialized HR staff as necessary.
  • Provides assistance on team member benefits, enrollment processes, documentation, claims processing, and provider listings; refers complex issues requiring interpretation to specialized staff.
  • Handles incoming telephone calls, identifies the purpose of calls, and forwards them to the appropriate personnel or department, ensuring professional telephone etiquette.
  • Screens incoming calls and correspondence, exercising judgment and responding appropriately.
  • Records and delivers messages or directs calls to voicemail when suitable.
  • Greets visitors, assesses the nature of their business, and informs the relevant personnel, maintaining a professional and courteous demeanor.
  • Maintains effective communication with team members and fosters a positive and professional work environment.
  • Manages I-9 records.
  • Maintains files for active and terminated team members, ensuring timely and efficient filing of all documents.
  • Receives and organizes associated paperwork appropriately.
  • Inputs and retrieves alphabetical and numerical information in the prescribed format, utilizing various computer software packages.
  • Creates, maintains, and purges specified files and logs as required; performs individual and/or mass corrections, modifications, and/or updates to files as appropriate.
  • Extracts and releases information according to specified criteria while adhering to established policies, procedures, and regulations; responds to inquiries from client departments and prepares reports as specified.
  • Ensures strict confidentiality of team member records.
  • Contributes to team efforts and achieves related results as required.
  • Performs additional duties as needed.

Job Requirements:

Minimum Qualifications:

Education and Experience:
A High School Diploma or GED with at least 1 year of administrative or secretarial experience. Experience in a Human Resources department is preferred. Candidates must be at least 18 years of age and have no felony, theft, or stealing convictions.

Successful candidates must pass a pre-employment drug/alcohol screening and background investigation.

Knowledge, Abilities, Skills, and Certifications:

  • Ability to manage multiple tasks and meet deadlines.
  • Familiarity with modern office practices, procedures, and equipment.
  • Understanding of records management and basic accounting procedures.
  • Proficiency in business English, including proper spelling, grammar, punctuation, and basic arithmetic.
  • Ability to communicate, read, and write clearly in basic English.
  • Demonstrated outstanding guest service skills at all times.
  • Ability to establish and maintain professional relationships with individuals from diverse social and cultural backgrounds and with team members at all levels.
  • Commitment to maintaining confidentiality.
  • Ability to represent the Human Resources department professionally, fostering respect and confidence in the HR department.
  • Ability to follow instructions provided in verbal or written format.
  • Capability to work independently with minimal supervision.
  • Continuous pursuit of improvement in results.
  • Skill in operating business computers and office machines, particularly in a Windows environment, including Word, Excel, Access, and presentation software (such as PowerPoint).

Physical Demands:


While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

Work Environment:


Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday, and/or weekend work may be required. Extended hours and irregular shifts may also be necessary.