Customer Service Representative

3 weeks ago


Southfield Michigan, United States Michigan First Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Service Center Representative to join our 24/7 Call Center team at Michigan First Credit Union. As a key member of our team, you will be responsible for delivering exceptional service to our members, resolving issues, and providing solutions to their inquiries.

Key Responsibilities
  • Provide top-notch customer service to credit union members via phone, email, and chat
  • Resolve member issues and concerns in a timely and professional manner
  • Process transactions, answer questions, and provide information on credit union products and services
  • Work collaboratively with team members to achieve sales and service goals
  • Stay up-to-date on credit union policies, procedures, and products to provide accurate information to members
Requirements
  • High school diploma or equivalent required; associate's degree in business or a related field preferred
  • Previous retail or customer service experience; call center experience a plus
  • Strong communication and problem-solving skills; ability to work in a fast-paced environment
  • Proficiency in computer software and systems; ability to learn new systems quickly
  • Availability to work a variety of shifts, including evenings and weekends
What We Offer
  • Competitive hourly rate
  • Low-cost medical, dental, and vision benefits
  • 401(k) matching program
  • Tuition reimbursement
  • Opportunities for advancement and professional growth

Michigan First Credit Union is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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