Help Desk Support Specialist

4 weeks ago


Rocklin, California, United States TEKsystems Full time

Job Summary:

This role contributes to the success of the Enterprise Help Desk (EHD) by serving as the first point of contact for information systems user problems. The ideal candidate will respond to routine hardware and software issues, as well as questions related to Point of Sale (POS) and End-User Support (EUS), including field LAN/WAN offices and distribution centers nationally.

Key Responsibilities:

  • Assist in identifying trends in continuing hardware, software, or systems problems.
  • Document user problems, resolution, and new solutions for future reference using EHD tools and resources.
  • Perform first-level core troubleshooting on hardware and software systems problems, answer questions, provide technical solutions, and follow up to assist users in solving their information systems problems in a continuous user-support environment.
  • Refer user problems to EHD Management, senior analysts, or other support groups within Information Technology as necessary when additional assistance is required for resolution.

Requirements:

  • Associate degree in a technical or computer-related field of study, or equivalent related experience.
  • 2-5 years of related work experience.
  • Help desk or customer support environment supporting various hardware, software, and personal computer tools (1 year).
  • Problem management and knowledge base tools (1 year).
  • Retail Point of Sale systems and/or computing systems (1 year) Required Knowledge, Skills, and Abilities.

Preferred Qualifications:

  • Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to handle multiple tasks.
  • Ability to work in a fast-paced and changing environment.
  • Ability to work as part of a team.
  • Ability to deliver customer service to users with various levels of computer knowledge.
  • Ability to work with users of various levels of computer knowledge.
  • Strong technical aptitude and troubleshooting skills.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



  • Rocklin, California, United States American Pacific Mortgage Full time

    Job Title: Desktop Support SpecialistJob SummaryAt American Pacific Mortgage, we are seeking a highly skilled Desktop Support Specialist to join our team. The successful candidate will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our IT systems and infrastructure.Key ResponsibilitiesMonitor...


  • Rocklin, California, United States American Pacific Mortgage Full time

    Job Title: Desktop Support AnalystJoin our team at American Pacific Mortgage as a Desktop Support Analyst, responsible for providing top-notch technical support to our employees.Key Responsibilities:Monitor and respond to IT service requests, ensuring timely resolution of technical issues.Provide remote and on-site support for hardware, software, and...


  • Rocklin, California, United States Wyndy LLC Full time

    Job Title: After-school Support SpecialistJob Summary: We are seeking a reliable and compassionate individual to provide support to students outside of school hours.Duties and Responsibilities:* Supervise and engage with students* Assist with homework* Promote a positive learning environmentRequirements:* Strong communication skills* Passion for helping...

  • Front Desk Associate

    4 weeks ago


    Rocklin, California, United States Hofman Hospitality Group Full time

    Job SummaryWe are seeking a highly organized and friendly Front Desk Associate to join our team at Hofman Hospitality Group. As a Front Desk Associate, you will be responsible for providing warm and welcoming greetings to guests, recording guest information, and presenting menus in a professional and efficient manner.You will work in a fast-paced...


  • Rocklin, California, United States Ace Hardware Corporation Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Inventory Support Specialist to join our team at Ace Hardware Corporation. As an Inventory Support Specialist, you will play a critical role in ensuring the accuracy and efficiency of our inventory management processes.Key ResponsibilitiesDocument damaged merchandise and file damage...


  • Rocklin, California, United States Gemini Legal Support Inc Full time

    Job Title: Escalation Resolution SpecialistAt Gemini Legal Support Inc, we are seeking a highly skilled Escalation Resolution Specialist to join our team. As an Escalation Resolution Specialist, you will play a vital role in resolving high-priority client issues and implementing effective solutions.This position requires exceptional critical thinking, time...


  • Rocklin, California, United States Gemini Legal Support Inc Full time

    Job OverviewGemini Legal Support Inc is seeking a skilled Document Conversion Specialist to join our team. In this role, you will be responsible for transforming physical documents into digital records using state-of-the-art scanning equipment and software.Key Responsibilities:Operate scanning equipment and software to ensure accurate and efficient document...


  • Rocklin, California, United States Iron Oak Plumbing Inc Full time

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Iron Oak Plumbing Inc. As an Office Operations Assistant, you will provide administrative support to our staff, builders, vendors, and managers. Your primary focus will be on office support, data entry, and performing various office duties with a high...


  • Rocklin, California, United States Animal Dermatology Clinic Full time

    At Animal Dermatology Clinic, we are dedicated to providing exceptional care to pets with skin conditions. As a Veterinary Dermatology Support Specialist, you will be part of a team that prioritizes compassion, expertise, and patient satisfaction.Key Responsibilities:Provide exceptional patient care and support to our veterinary dermatology teamAssist with...


  • Rocklin, California, United States Gemini Legal Support Inc Full time

    About Gemini Legal Support IncGemini Legal Support Inc is a dynamic and industry-leading technology-based company headquartered in Rocklin, California. We provide support services to California attorneys, collecting digital records and offering vocational counseling to injured workers.Our management team has an open-door policy, and our exceptional growth is...


  • Rocklin, California, United States AppleOne Full time

    Job DescriptionAppleOne is committed to working with individuals who have the passion to support their teams and drive business success. We are seeking an entry-level Corporate Support Specialist to join our team in an Administrative Assistant role. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a keen...


  • Rocklin, California, United States Institute for Applied Behavior Analysis Full time

    Job Title: Behavior Intervention SpecialistJob Summary:We are seeking a dedicated and passionate Behavior Intervention Specialist to join our team at the Institute for Applied Behavior Analysis. As a Behavior Intervention Specialist, you will work directly with children with disabilities, providing one-on-one support to help them learn and develop essential...


  • Rocklin, California, United States Help at Home Senior Care Full time

    Job OverviewWe are seeking a compassionate and reliable Caregiver to join our team at Help at Home Senior Care. As a Caregiver, you will have the opportunity to make a positive impact in the lives of seniors, providing companionship, support, and care in the comfort of their own homes.Key Responsibilities:Provide personalized care and support to seniors,...


  • Rocklin, California, United States Iron Oak Plumbing Inc Full time

    We are a construction residential plumbing company seeking a part-time office helper to support our team. The ideal candidate will be hard-working and able to undertake a variety of office support tasks with a high degree of attention to detail and discretion.Key Responsibilities:Provide office support to staff, builders, vendors, and managers.Perform data...


  • Rocklin, California, United States Systems Tech Inc. Full time

    About the RoleThis part-time Office Administrative Assistant position at Systems Tech Inc. is an excellent opportunity to support office operations and contribute to the smooth functioning of our team.Key ResponsibilitiesManage office schedules and organize files to ensure efficient operationsAssist with administrative tasks, including data entry and...

  • Claims Specialist

    4 weeks ago


    Rocklin, California, United States Liberty Mutual Insurance Full time

    Job SummaryLiberty Mutual Insurance is seeking a highly skilled Senior Claims Specialist to join our team. As a key member of our Claims Team, you will be responsible for reviewing, analyzing, and processing complex claims. Your expertise will be essential in making decisions about liability, evaluating losses, negotiating settlements, and managing an...


  • Rocklin, California, United States Intercare Insurance Services Full time

    Job Summary:As a Workers Compensation Claims Assistant at Intercare Insurance Services, you will play a vital role in supporting our claims team. Your primary responsibility will be to provide clerical operations support to assigned claims specialists, ensuring seamless claim processing and customer satisfaction.Key Responsibilities:• Prepare new claims...


  • Rocklin, California, United States Merril Gardens Full time

    Senior Living Care SpecialistAt Merrill Gardens, we're committed to providing an inspiring environment for our residents, families, and team members. As a Senior Living Care Specialist, you'll play a vital role in supporting our residents' wellness journey. Your passion for working with seniors and dedication to individualized care will make a meaningful...


  • Rocklin, California, United States American Dental Companies Full time

    Job OverviewWe are seeking a highly skilled and organized Dental Front Office Coordinator Specialist to join our team at American Dental Companies.About the Role:This is a fantastic opportunity for an individual who is passionate about delivering exceptional patient care and ensuring smooth office operations.The successful candidate will be responsible for...


  • Rocklin, California, United States Global Medical Response Inc Full time

    Clinical Education SpecialistAt Global Medical Response Inc, we are seeking a highly skilled Clinical Education Specialist to oversee Clinical and Education Services activities for our local service area. This role requires strong representation and communication skills to interact with local committees, medical and training institutions, and other related...