Desktop Support Specialist
3 hours ago
Job Title: Desktop Support Specialist
Job SummaryAt American Pacific Mortgage, we are seeking a highly skilled Desktop Support Specialist to join our team. The successful candidate will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our IT systems and infrastructure.
Key Responsibilities- Monitor and respond to IT service requests, including hardware and software issues, network connectivity problems, and other technical queries.
- Provide remote and on-site support to employees, using various tools and technologies to resolve technical issues.
- Collaborate with internal teams to identify and resolve technical problems, ensuring minimal disruption to our business operations.
- Administer and maintain our IT systems, including servers, network resources, and telephony systems.
- Document and track all technical issues and resolutions, ensuring accurate and up-to-date records.
- 2+ years of experience in a similar role, supporting clients at a Tier 1 IT Help Desk.
- Proven experience with various operating systems, including Microsoft Windows and Apple iOS.
- Strong technical skills, including hardware troubleshooting, network configuration, and software installation.
- Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
- Microsoft Technology Associate (MTA) certification.
- Apple Care Mac Technician (ACMT) certification.
- CompTIA A+ Certification.
- HDI Customer Service Representative (HDI-CSR) certification.
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Desktop Support Specialist
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Desktop Support Specialist
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