Customer Service Representative
3 days ago
Join Goodyear, a leading tire company, as a Customer Sales Advisor and gain hands-on experience in one of our Auto Service centers. As a key member of our team, you will be responsible for delivering outstanding service to our customers, building strong relationships, and driving sales growth.
Key Responsibilities:- Provide exceptional customer service and ensure guest satisfaction through understanding their needs.
- Help drive and reach sales goals through guest interactions, including tire and service sales.
- Build and maintain relationships with customers to ensure repeat business and referrals.
- Understand and be able to describe all warranties, advertising, and promotion of products and services.
- Take responsibility for guest interactions from initial experience through completed service, including checking in, scheduling appointments, accurately estimating time requirements, and checking out.
- Make recommendations to guests based on manufacturing recommendations.
- Promote self-development by utilizing Company-provided training tools.
- Maintain a clean and safe work and guest area.
- Perform a variety of manual tasks for extended periods, including light and heavy lifting, standing, bending, and squatting.
- Prior guest service experience.
- Valid driver's license.
- Must be at least 18 years of age.
- No relocation is being offered for this position.
- Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.
- High School Diploma or GED.
- Previous Automotive Guest Service experience.
- Previous Tire Sales experience.
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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